Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Heather Duncan

Heather Duncan

Tallahassee,fl

Overview

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Virtual personal assistant? A personal assistant can bring order

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Nails💅 Beautifully manicured nails are a true reflection of ele

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Administrative A skilled administrative assistant is a valuable

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Delivery associate 🚚💨 #Delivery #Service #Work

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Or tech in surgical areas of the hospital with sanitize tools! ✨

Work History

Seasonal Amazon Delivery Associate

Sweet Water Transport Amazon
09.2024 - 01.2025


  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Delivery Associate

Uber Eats
02.2024 - 09.2024
  • Executed precise distribution of deliveries to various residential and corporate sites.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
  • Enhanced delivery efficiency by optimizing route planning and time management.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with dispatch and customers for accurate delivery information.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Managed delivery route for optimal use of time and fuel.

Virtual Personal Assistant

CRT Consulting Llc
06.2022 - 09.2024
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Displayed absolute discretion at handling confidential information.

OR Technician Assistant

Sodexo @ TMH
01.2022 - 01.2024
  • Demonstrated strong attention to detail when handling delicate instruments and tools during surgery preparation tasks.
  • Continuously updated inventory of surgical supplies as needed, ensuring availability of crucial items during upcoming procedures.
  • Supported surgical team members in providing quality care to patients throughout the entire surgical process.
  • Improved patient care by assisting in surgical procedures and ensuring a sterile environment.
  • Ensured proper disposal of biohazard waste materials following surgeries, maintaining a clean and safe work environment.
  • Collaborated with nursing staff to provide optimal patient care before, during, and after surgery.
  • Consistently adhered to strict sterilization protocols while setting up instrument trays and operating room spaces.
  • Managed efficient turnover of operating rooms between cases by thoroughly cleaning surfaces, replacing linens, and restocking essentials supplies quickly without compromising quality or safety standards.
  • Streamlined OR processes by organizing supplies and equipment for easy access during procedures.
  • Maintained high standards of cleanliness in the operating room, reducing infection risks and promoting patient safety.
  • Provided exceptional support to other OR staff members when needed, fostering a collaborative work environment that prioritized patient care above all else.
  • Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
  • Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.

Administrative Asst/

Matthew Duncan Construction Llc
10.2019 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Senior Nail Specialists

Chelsea's Salon and Spa
10.2011 - 09.2019
  • Increased customer loyalty by offering personalized nail care advice and recommendations.
  • Promoted a relaxing atmosphere for clients by maintaining a clean, organized workspace and playing calming music during treatments.
  • Resolved customer complaints effectively, ensuring client satisfaction and retention.

Education

Nail Specialist - Cosmetology

Powell's Beauty Academy
Gainesville, FL
2003

High School Diploma - Gender Studies

Santa Fe High Scholl
Alachua, FL
1998

Skills

  • Loading and unloading
  • Package handling
  • GPS navigation
  • Vehicle maintenance
  • Problem-solving
  • Customer service
  • Safe driving
  • Data entry
  • Heavy lifting
  • Dependable and reliable
  • Driving van experience
  • Stocking and inventory
  • Route management
  • Customer interaction
  • Rural route
  • General office duties
  • Personal assistant
  • Nail care
  • Scheduling
  • Ability to work unsupervised
  • Team player
  • Mentor

Timeline

Seasonal Amazon Delivery Associate

Sweet Water Transport Amazon
09.2024 - 01.2025

Delivery Associate

Uber Eats
02.2024 - 09.2024

Virtual Personal Assistant

CRT Consulting Llc
06.2022 - 09.2024

OR Technician Assistant

Sodexo @ TMH
01.2022 - 01.2024

Administrative Asst/

Matthew Duncan Construction Llc
10.2019 - 01.2022

Senior Nail Specialists

Chelsea's Salon and Spa
10.2011 - 09.2019

Nail Specialist - Cosmetology

Powell's Beauty Academy

High School Diploma - Gender Studies

Santa Fe High Scholl

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