Heather Dunlap
Waco,Texas
Summary
10+ years' experience working in management and vocational education, with an emphasis in customer service while delivering results with analytical skills, attention to detail, organization, and conflict resolution. My experience and personality allow me to manage and motivate people with diverse backgrounds. Energetic manager successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Organized and dependable and successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Director of Education
Southern Careers Institute
04.2023 - Current
- Responsible for six campuses programs
- Monitor quality of instruction and follow regulatory requirements for healthcare programs
- Participate in faculty recruitment and training of new employees
- Complete faculty observations and trainings
- Evaluate performance and processes of staff and provide coaching and training where needed
- Maintain all records and documentation for training, OSHA training and compliance
- Work cohesively with on campus, and remote staff
- Strengthening relations between academics and education with goal-oriented communication and maintaining student focus.
Regional Dean of Allied Health
Unitek College
07.2022 - 04.2023
- Responsible for six campuses allied health program
- Monitor quality of instruction and curriculum delivery
- Participate in faculty recruitment and training of new employees
- Complete faculty observations and trainings
- Evaluate performance and processes of staff and provide coaching and training where needed
- Maintain all records and documentation to meet ASSCS and ABHES accreditation standards
- Identify, clarify and resolve program issues while adhering to Unitek policy
- Work cohesively with on campus, and remote staff
- Strengthening relations between academics and education with goal-oriented communication and maintaining student focus
- Attrition and retention driven while staying consistent to policy and requirements.
Program Director /Allied Health
Unitek College
10.2021 - 07.2022
- Responsible for three (3) programs including medical assisting, dental assisting, and medical office assistant student population and staffing
- Participate in faculty recruitment and training of new employees
- Facilitate program meetings, maintain notes and records
- Facilitate PAC meetings with local providers and medical facilities
- Evaluate performance and processes of staff and provide coaching and training where needed
- Provide support and advising to students, while simultaneously supporting instructional staff
- Maintain all records and documentation to meet ASSCS accreditation standards
- Successfully manage RD Web, CVUE, SharePoint and Unitek programs.
Department Chair
MTI College
02.2017 - 09.2021
- Responsible for three (3) programs including medical assisting, medical billing, and phlebotomy
- Developed a 4th program in 2020 for hybrid and weekend learners
- Manage a staff of 45 both full time and adjunct
- Manage workflow to including recruitment, performance management and training/development
- Evaluate performance and processes of staff and provide coaching and training where needed
- Train new employees on classroom management and adult learning styles
- Responsible for maintaining, updating, and writing new curriculum while maintaining WASC accreditation and standards
- Create training and presentation materials.
Supervisor
UC Davis Cancer Center
06.2016 - 02.2017
- Serve as a subject matter expert for Medical Office Service Coordinators (MOSC) ranging from 13-25 employees and 4 departments
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs
- Coached and mentored medical office staff members through constructive feedback to develop long-term career goals
- Conducted employee evaluations and reviews.
Education
Certificate - Certificate in Diversity And Inclusion
ECornell
10.2019
Bachelor of Arts -
DeVry University
Sacramento, CA01.2014
Associates of Science Degree in Allied Health -
Western Career College
Sacramento, CA01.2009
Skills
- Goal-oriented
- Project planning
- Motivational leadership
- Training & Development
- Issue and conflict resolution
- Microsoft Office
- Health Code Compliance
- Strong Work Ethic
- Education administration
- Fiscal Management
- Project Management
- Faculty Management
- Performance Evaluations
- Accreditation Compliance
- Policies and Procedures Enforcement
Timeline
Director of Education
Southern Careers Institute
04.2023 - Current
Regional Dean of Allied Health
Unitek College
07.2022 - 04.2023
Program Director /Allied Health
Unitek College
10.2021 - 07.2022
Department Chair
MTI College
02.2017 - 09.2021
Supervisor
UC Davis Cancer Center
06.2016 - 02.2017
Certificate - Certificate in Diversity And Inclusion
ECornell
Bachelor of Arts -
DeVry University
Associates of Science Degree in Allied Health -
Western Career College