Summary
Overview
Work History
Education
Skills
Timeline
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Heather Dunlap

Austin

Summary

A dependable individual with exceptional people skills. A real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail, with over 7 years in the retail industry.

Overview

8
8
years of professional experience

Work History

Perishables Representative

HEB Grocery Store
02.2025 - Current
  • Controlled levels of damaged goods via best sorting practices implementation, reducing waste and store losses [Amount]%.
  • Reduced shrinkage levels by maintaining proper inventory control measures and adhering to FIFO principles.
  • Contributed to store cleanliness, ensuring perishables area remained well-organized and visually appealing.
  • Unloaded, transported and stocked merchandise with commitment to optimal freshness.
  • Rotated perishable merchandise to facilitate quick product searches.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Stocker

Whole Foods Market Inc
02.2025 - Current
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.

Starbucks Department Manager

Family Fare Supermarket
03.2024 - 12.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.

Stocker

Family Fare Supermarket
07.2020 - 12.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked shelves to match planogram images and instructions.

Stocker

Save A Lot
03.2017 - 08.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Education

High School Diploma -

Benzie Central High School
Benzonia, MI
06-2016

Skills

  • Willing to learn
  • Staff management
  • Team leadership
  • Stock rotation
  • Shelf stocking
  • Team supervision
  • Food safety compliance
  • Problem-solving
  • Upselling strategies
  • Loading and unloading
  • Shelf life monitoring
  • Customer assistance
  • Customer service
  • Product organization
  • Punctual and reliable
  • Employee scheduling
  • Team contribution
  • Food safety
  • Merchandise rotation

Timeline

Perishables Representative

HEB Grocery Store
02.2025 - Current

Stocker

Whole Foods Market Inc
02.2025 - Current

Starbucks Department Manager

Family Fare Supermarket
03.2024 - 12.2024

Stocker

Family Fare Supermarket
07.2020 - 12.2024

Stocker

Save A Lot
03.2017 - 08.2023

High School Diploma -

Benzie Central High School

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Heather Dunlap