Heather Dunn
Chelmsford,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
President of Chelmsford Hockey Association
Chelmsford Hockey Association
Chelmsford, MA
04.2019 - Current
- Volunteer position running youth hockey association for 400 plus players and their families.
- Sending out monthly newsletters and weekly email communications.
- In charge of a 12 person BOD and non profit finances.
- Monthly Board Meetings
- Quarterly association wide meetings.
- Ensuring all players and coaches are properly background checked and insured.
- Creating registration and website/social media content.
- Collecting monthly tuition from families.
- Communicating with rink staff.
- Paying invoices for game/practice costs.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Supervised youth volunteers while they completed their assigned tasks on site.
- Assisted with fundraising efforts, including event planning and donor outreach.
PCA
Mount Auburn Hospital
Cambridge, MA
01.2017 - Current
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
UC
Mount Auburn Hospital
Cambridge, MA
01.2017 - Current
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Assisted in resolving conflicts between staff members or departments.
- Facilitated communication between healthcare providers throughout the organization.
- Provided support and guidance to nursing staff on patient care issues.
- Managed hall occupancy and assignments and oversaw compliance with regulations.
- Monitored quality assurance activities within the unit, including chart audits and clinical performance improvement initiatives.
- Interacted with vendors to purchase supplies and equipment needed by the unit.
- Maintained accurate records and documentation for all patients in the unit.
- Coordinated patient transfers between units and other facilities.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Scheduled medical appointments and transportation for [Type] patients.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Communicated with patients with compassion while keeping medical information private.
Nanny
Thomson Family Adventures
Belmont , MA
09.2010 - 08.2020
- Assisted in providing a safe and secure environment for children.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Provided supervision and guidance to ensure safety of children in all situations.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Transported children to and from school, extra-curricular activities and play-dates.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Assisted with homework, tutoring and school projects as needed.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
Pre School Teacher
Another Place To Grow Center
Arlington, MA
02.2005 - 08.2010
- Taught children foundational skills in colors, shapes and letters.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Assisted in providing a safe and secure environment for children.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Developed lesson plans that incorporated creative teaching techniques.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Met with parents to discuss child behavior and academic progress.
- Developed professional relationships with parents, teachers, directors and therapists.
- Implemented hands-on, play-based strategies for experiential learning.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
Education
High School Diploma -
Nashoba Valley Technical High School
Westford, MA06-2004
Associate of Science - Nursing
Middlesex Community College - Bedford
Bedford, MASkills
- Quality Assurance
- Partnership Development
- Employee Relations
- Paperwork Processing
- Workflow Coordination
- Records Management
- Supply Restocking
- Critical Thinking Abilities
- Patient Registration
- Decision-Making
- Epic Systems
- Time Management
- Active Listening
- Multitasking
- Goal Attainment
- Teamwork and Collaboration
- HIPAA Guidelines
- Patient Relations
Timeline
President of Chelmsford Hockey Association
Chelmsford Hockey Association
04.2019 - Current
PCA
Mount Auburn Hospital
01.2017 - Current
UC
Mount Auburn Hospital
01.2017 - Current
Nanny
Thomson Family Adventures
09.2010 - 08.2020
Pre School Teacher
Another Place To Grow Center
02.2005 - 08.2010
High School Diploma -
Nashoba Valley Technical High School
Associate of Science - Nursing
Middlesex Community College - Bedford
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