Heather Durfey
West Valley City
Summary
Professional food service manager with experience in deli operations. Demonstrates strong leadership and organizational skills, ensuring high-quality results. Versatile team player known for adaptability and reliability. Expertise in food safety, inventory management, and customer service.
Overview
9
9
years of professional experience
Work History
Assistant Deli Manager
Kroger
07.2023 - Current
- Assisted in managing daily operations and workflow of deli department.
- Trained and mentored new staff on food safety and customer service protocols.
- Ensured adherence to health regulations and quality standards in food preparation.
- Monitored inventory levels, placing orders to maintain stock availability.
- Collaborated with management to develop promotional displays for fresh products.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Conducted regular audits of deli operations to ensure compliance with company policies.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
- Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
Adventure Guide
Maverik Adventure's First Stop
09.2020 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Managed cash register operations, including balancing cash drawers at shift end.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Maintained cleanliness and organization of fuel pumps and convenience store area.
- Monitored inventory levels, restocked merchandise, and ensured proper signage displayed.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
Supervisor
Arctic Circle Fry Sauce - The Original!
12.2016 - 08.2020
- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on best practices in customer service and food safety.
- Conducted regular performance evaluations, fostering a culture of continuous improvement.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Kearns High School
West Valley City, UT06-2010
Skills
- Customer service
- Customer engagement
- Food preparation
- Employee supervision
- Health and safety regulations
- Food safety compliance
- Product rotation
- Inventory management
- Supply ordering
- Waste reduction
- Employee coaching
- Staff training
Timeline
Assistant Deli Manager
Kroger
07.2023 - Current
Adventure Guide
Maverik Adventure's First Stop
09.2020 - 06.2023
Supervisor
Arctic Circle Fry Sauce - The Original!
12.2016 - 08.2020
High School Diploma -
Kearns High School