Summary
Overview
Work History
Education
Skills
Timeline
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Heather Durham

Indianapolis,IN

Summary

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Family Dollar
Indianapolis, IN
02.2015 - 03.2017
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Proposed or approved modifications to project plans.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Cashier

Walmart
Greenwood, IN
05.2014 - 12.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Brumley Academy
Indianapolis, IN
06-2016

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Budget assistance
  • Money handling
  • Sales reporting
  • Staff management
  • Customer service
  • Customer service and satisfaction
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Team leadership
  • Orientation and training
  • Record keeping

Timeline

Assistant Manager

Family Dollar
02.2015 - 03.2017

Cashier

Walmart
05.2014 - 12.2014

High School Diploma -

Brumley Academy

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Heather Durham