Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Heather Dusenberry

Dresden,Ohio

Summary

The opportunity to be involved in the services you provide would be very exciting. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

11
11
years of professional experience

Work History

Owner/Operator

Dusey Designs
Dresden, Ohio
01.2020 - Current
  • Operations management, staff development, sales forecasting, organizational leadership, process improvement
  • Delivered excellent customer service to clients and fellow employees.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Set pricing structures according to market analytics and emerging trends.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed business plan and budget to maximize profitability.

Assistant Store Manager

Dollar General Market
Zanesville, OH
07.2023 - 12.2023
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated work to staff, setting priorities and goals.
  • Completed day-to-day duties accurately and efficiently.

Head Nurse Aide

Private Home Health Care
01.2018 - 05.2023
  • Providing personal care services such as bathing, dressing, grooming, toileting, feeding, monitoring clients' conditions, maintaining records, communicating with clients and families, assisting with activities of daily living, providing emotional support, helping with activities, preparing meals, scheduling employees

Shift Lead

I-Hop Restaurant
Zanesville, OH
09.2018 - 03.2020
  • Maintaining inventory, managing reservations, assigning tasks, setting performance metrics, resolving problems, managing projects and staff
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Reinforced rules to promote superior employee performance.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Upheld company standards and compliance requirements for operations.
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Checked orders for quality and completeness.
  • Assessed company operations for compliance with safety standards.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Ensured that all safety protocols were followed at all times.

Intake/Corrections Officer

Muskingum County Juvenile Detention Center
Zanesville, OH
03.2014 - 07.2018
  • Collecting and storing personal property, communicating with various parties, conducting searches and crisis interventions, enforcing behavioral standards, drafting reports
  • Coordinated with medical staff to ensure timely administration of medications prescribed to inmates.
  • Supervised inmates during day-to-day activities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced rules concerning visitation rights among family members and friends of incarcerated individuals.
  • Organized recreational activities such as sports tournaments or movie nights for inmates within the prison system.
  • Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Transported inmates to court, doctor appointments and work sites.
  • Adhered to all regulations regarding the handling of weapons while on duty.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Performed head counts, checking cells for missing inmates.
  • Conducted fire, safety and sanitation inspections.

Education

Criminal Justice -

Zane State College
Zanesville, OH
01.2005

Criminal Justice Program -

Mid East Career And Technology School
Zanesville, OH
06-2003

High School Diploma -

Tri- Valley High School
Dresden, OH
05-2003

Some College (No Degree) - Psychology

Ashford University

Skills

  • Customer Service
  • Leadership
  • Time Management
  • Attention to Detail
  • Scheduling
  • Organization
  • Goal Oriented
  • Communication
  • Motivating
  • Empathy
  • Giving Feedback
  • Dividing Workloads
  • Conflict Resolution
  • Active Listening
  • Computer Skills
  • Adaptability
  • Set/Meet Deadlines
  • Creativity
  • Critical Thinking
  • Operations Oversight
  • Customer Relations
  • Records Management
  • Store Organization
  • Stock Management
  • Loss Prevention
  • Problem-Solving
  • Vendor Management
  • Store Opening and Closing
  • Cash Auditing
  • Performance Evaluations
  • Incident Reports
  • Operations
  • POS Systems Operations
  • Work Planning and Prioritization
  • Team Building and Leadership
  • Billing
  • Order Management
  • Staff Supervision
  • Staff Management
  • Mentoring and Coaching
  • Retail Operations
  • Stock Rotations
  • Inventory Counting
  • Issue Resolution
  • Pricing and Markdowns
  • Display Setup
  • Staff Scheduling
  • Hiring and Training

Languages

English
Professional

References

References available upon request.

Timeline

Assistant Store Manager

Dollar General Market
07.2023 - 12.2023

Owner/Operator

Dusey Designs
01.2020 - Current

Shift Lead

I-Hop Restaurant
09.2018 - 03.2020

Head Nurse Aide

Private Home Health Care
01.2018 - 05.2023

Intake/Corrections Officer

Muskingum County Juvenile Detention Center
03.2014 - 07.2018

Criminal Justice -

Zane State College

Criminal Justice Program -

Mid East Career And Technology School

High School Diploma -

Tri- Valley High School

Some College (No Degree) - Psychology

Ashford University

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Heather Dusenberry