Heather Duvall
Murfreesboro,TN
Summary
Dynamic professional with a proven track record at Alvin C. York VA Medical Center, excelling in housekeeping and guest services. Demonstrated ability to enhance team productivity and customer satisfaction through effective communication and multitasking. Skilled in health and safety compliance, showcasing reliability and a customer service-focused approach. Achieved significant improvements in operational efficiency and interdepartmental collaboration.
Overview
10
10
years of professional experience
Work History
Housekeeping Aide
Alvin C. York VA Medical Center
Murfreesboro, TN
07.2022 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
Medical Screener
All Pro Staffing Services
Murfreesboro, TN
12.2020 - 05.2022
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Improved patient experience by providing efficient and accurate medical screening services.
- Screen patients as they entered the facility in accordance to Covid 19 screening policies
Returns Processor
Hot Topic Warehouse
La Vergne, TN
10.2019 - 12.2019
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Provide seasonal support
Call Center Representative
Grand Ole Opry
Nashville, TN
06.2019 - 08.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
Team Lead
Bona Vista Programs
Kokomo, IN
01.2015 - 04.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
High School Diploma - General Studies
Carmel High School
Carmel, IN05.2009
Skills
- Housekeeping
- Customer service-focused
- Health and safety compliance
- Laundry skills
- Teamwork
- Resident support
- Multitasking
- Reliability
- Guest Services
Timeline
Housekeeping Aide
Alvin C. York VA Medical Center
07.2022 - Current
Medical Screener
All Pro Staffing Services
12.2020 - 05.2022
Returns Processor
Hot Topic Warehouse
10.2019 - 12.2019
Call Center Representative
Grand Ole Opry
06.2019 - 08.2019
Team Lead
Bona Vista Programs
01.2015 - 04.2019
High School Diploma - General Studies
Carmel High School