Heather Eastabrooks
CPC
Taylor
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Certified Medical Coder
Hypertension Nephrology Associate, PC
Livonia
01.2023 - Current
- Reviewed and coded patient records for accuracy and compliance with regulations.
- Collaborated with healthcare providers to clarify documentation and coding requirements.
- Utilized electronic health record systems to input and manage patient data efficiently.
- Maintained up-to-date knowledge of changes in medical coding regulations and policies.
- Supported billing department by providing accurate coding information for claims processing.
- Assigned ICD-10-CM diagnosis codes as well as CPT procedure codes for billing purposes.
- Ensured HIPAA compliance when handling confidential patient information.
- Ensure patient eligibility with Medical Insurance.
- Conducted assessments to determine individual eligibility for services.
Medical Billing and Collections Specialist
Hypertension Nephrology Associate, PC
Livonia
08.2019 - 01.2023
- Reviewed patient accounts for accuracy and completeness prior to billing.
- Updated databases with new customer information following successful verifications.
- Executed manual verifications when required due to lack of automated systems or technology availability.
- Collaborated with other departments to ensure timely resolution of issues related to verification activities.
- Managed collection accounts using customer relationship management software.
- Analyzed payment histories to identify delinquent accounts for follow-up.
- Negotiated payment plans with customers to facilitate timely settlements.
- Reviewed customer account information and updated records as needed.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Verified accuracy of customer information prior to initiating contact for collections.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Medical Assistant
Dr Pritpal Sandhu MD
Trenton
02.2016 - 03.2019
- Assisted in patient examinations and medical procedures alongside healthcare providers.
- Managed appointment scheduling and patient records using electronic health systems.
- Prepared examination rooms and ensured cleanliness and organization of supplies.
- Educated patients on treatment plans and medication usage effectively.
- Collaborated with medical staff to ensure seamless patient care delivery.
- Handled insurance verification and billing inquiries with attention to detail.
- Maintained inventory of medical supplies and facilitated reordering processes efficiently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Processed payments from patients accurately using cash registers or computerized systems.
Administration Assistant
City of Taylor
Taylor
04.2013 - 10.2016
- Coordinated office operations and maintained organized filing systems for efficient access.
- Managed scheduling and appointment logistics for departmental staff and executives.
- Assisted in preparing documents and reports for city council meetings and events.
- Collaborated with team members to streamline administrative processes and improve workflows.
- Maintained office supplies inventory, ensuring availability of necessary materials for staff.
- Performed data entry tasks accurately within specified timeframes.
- Answered incoming calls in a professional manner.
- Provided general clerical support as required by departmental needs.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Created and distributed documents, such as agendas and meeting minutes.
- Coordinated meetings and travel arrangements for senior trips.
Business Analyst
Percepta
Dearborn
09.2011 - 06.2012
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
- Respond to incoming calls regard Ford fleet vehicles and maintain a high quality rating.
Assistant Program Manager
Ternes Packaging
Livonia
03.1999 - 08.2011
- Coordinated project timelines and resources to meet program objectives.
- Facilitated communication between teams to enhance collaboration and efficiency.
- Developed training materials for staff on program processes and best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
CPC - Certified Professional Coding
AAPC
09.2022 - 05.2023
Skills
- Medical coding
- ICD-10-CM coding
- CPT coding
Certification
- AAPC - CPC # 02015968 - Exp 09/2026
Timeline
Certified Medical Coder
Hypertension Nephrology Associate, PC
01.2023 - Current
CPC - Certified Professional Coding
AAPC
09.2022 - 05.2023
Medical Billing and Collections Specialist
Hypertension Nephrology Associate, PC
08.2019 - 01.2023
Certified Medical Assistant
Dr Pritpal Sandhu MD
02.2016 - 03.2019
Administration Assistant
City of Taylor
04.2013 - 10.2016
Business Analyst
Percepta
09.2011 - 06.2012
Assistant Program Manager
Ternes Packaging
03.1999 - 08.2011