Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Section name
Generic
Heather E. Bartko

Heather E. Bartko

Woodland Park,CO

Summary


Highly-qualified RDA proficient in all types of dental office settings. Proven customer relations experience and conflict resolution capable . Knowledgeable about dental terminology, both clinical and operational, and services to support and address customer/ patient inquires and concerns.

I am looking to expand my knowledge attained form dental assisting/ clinical coordinator roll to a training/sales/marketing position that will facilitate my love of dentistry. My love of dentistry has fostered deep connections with in the dental space with in Texas, Colorado, and multiple other locations. I look forward to a roll where I can help dental offices THRIVE! Happy to travel, learn, and engage. The dental space is changing, and I want to be a part of it.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Relations

Elite Dental Force
04.2025 - Current
  • Provided remote support services for clients experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations throughout the process.
  • Participated in professional development opportunities such as workshops or seminars relevant to customer relations best practices to remain current in industry trends.
  • Represented Elite Dental Force at community events to foster customer relations and help develop new business.
  • Delivered informative presentations at industry conferences and events, showcasing the organization''s expertise and commitment to excellence in customer relations.
  • Improved customer relations through effective email marketing campaigns and prompt responses to inquiries.

Lead Dental Assistant

Colorado Springs Complete Dentistry
04.2024 - 04.2025
  • Lead dental assistant and ran clinical operations including, but not limited to, patient care, ordering, lab delivery/pick-up, waterline maintenance, sterilization monitoring, dental equipment maintenance, record keeping, documentation following CDC guidelines, HIPPA, and OSHA officer.

Lead Dental Assistant

Turkey Creek Dental
02.2021 - 04.2024
  • My position here was the same as previously stated above. Turkey Creek Dental was a private practice, solo doctor office. I was fortunate enough to see Dr. Mike Shields to the end of his DDS career until his retirement. The office building and client base were then purchased by Colorado Springs Complete Dentistry.

Education

Associates in Applied Science -

Tarrant County Junior College

Skills

  • Customer relations experience
  • Managing customer relations
  • Departmental relationships
  • Team building and relationships
  • Relationship building prowess

Accomplishments

  • Daily operations manager for multi-doctor dental practice. Supervised team of 12 staff members.
  • Implemented and maintained necessary state, local, and regulatory guidelines and documentation for clinical operations.
  • Provided expertise regarding digital software implementation for electronic dental records required by state agencies. Including OpenDental, Dentrix Ascend, and DOX(KSB Dental).
  • Knowledgeable with insurance verification, filing, coding, and AR.
  • SaaS company educated and GoHighLevel knowledgeable.
  • Proficiently maintained supply chain of clinical products needed for daily office operations.

Certification

  • Licensed Dental Assistant - 1996-present

Timeline

Customer Relations

Elite Dental Force
04.2025 - Current

Lead Dental Assistant

Colorado Springs Complete Dentistry
04.2024 - 04.2025

Lead Dental Assistant

Turkey Creek Dental
02.2021 - 04.2024

Associates in Applied Science -

Tarrant County Junior College

Section name

I am presently up to date on all my continuing education, HIPPA, OSHA and CPR/ AED requirements.

Similar Profiles

CREATE PROFILE