Heather Ebel
Dickinson,TX
Summary
Dynamic Leasing Consultant with a proven track record at United Dominion Realty Trust, excelling in service excellence and fair housing compliance. Enhanced tenant satisfaction through effective communication and relationship-building, while streamlining application processes. Skilled in negotiating lease agreements and implementing feedback mechanisms to elevate tenant services.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
Metropolitan Staffing Solutions
01.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Leasing Consultant
United Dominion Realty Trust
04.2018 - 01.2020
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Greeted clients, showed apartments, and prepared leases.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Enhanced property visibility by establishing partnerships with local businesses and community organizations.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Implemented feedback mechanisms, gathering insights to improve tenant services and satisfaction.
- Assisted in budget preparation for leasing activities, aligning with property management financial goals.
Customer Service Representative
Baptistas
05.2012 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
South Kingstown High School
Wakefield, RISkills
- Service excellence
- Experience with fair housing compliance
- Establishing connections
- Knowledge of fair housing policies
Timeline
Leasing Consultant
Metropolitan Staffing Solutions
01.2024 - Current
Leasing Consultant
United Dominion Realty Trust
04.2018 - 01.2020
Customer Service Representative
Baptistas
05.2012 - 03.2018
High School Diploma -
South Kingstown High School
Similar Profiles
Natausha JonesNatausha Jones
PSH Case Manager at Metropolitan Educational SolutionsPSH Case Manager at Metropolitan Educational Solutions
Adrianne ButlerAdrianne Butler
Health and Safety Technician at Metropolitan SolutionsHealth and Safety Technician at Metropolitan Solutions
Maxcine BluntMaxcine Blunt
Permanent Supportive Housing Case Manager at Metropolitan Educational SolutionsPermanent Supportive Housing Case Manager at Metropolitan Educational Solutions
Afaq KhanAfaq Khan
Fedex Deliver Driver at Sir Trucking IncFedex Deliver Driver at Sir Trucking Inc
Madison StookeyMadison Stookey
Volunteer at Pedregal Event CommitteeVolunteer at Pedregal Event Committee