Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Timeline
Hi, I’m

Heather Eberhardt

Burtonsville,MD
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Heather Eberhardt

Summary

I am detail-oriented and proactive with good relationship-building skills. A happy hard-worker with an adaptable approach. I am able to handle multiple priorities with a professional demeanor and willing to take on added responsibilities to meet team goals. Proficient in CUREMD.

Overview

18
years of professional experience

Work History

Institute For Asthma And Allergy

Senior Patient Service Representative
06.2009 - Current

Job overview

  • Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
  • Coordinated appointment scheduling process for infusions and allergy injections
  • Enhanced patient experience by providing top tier service during check-in, registration, and checkout procedures for multiple doctors
  • Collaborated with clinical staff to ensure patients have what they need for their visit anything from treatment plans, sample medication, or having the necessary product they use for injections or infusions.
  • Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment.
  • Verified patient insurance benefits for needed services and entered into CUREMD
  • Organized and sent medical records
  • Posting charges from office visits or allergy injections
  • Balanced deposits and credit card payments each day.

J. Richard Lilly & Associates

Front Desk Receptionist
01.2006 - 01.2009

Job overview

  • Increased guest retention by maintaining a welcoming and organized reception area for families
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival.
  • Completed prior authorizations for patients to get necessary medication
  • Scheduled, coordinated and confirmed appointments
  • Answered multi-line phone system and transferred callers to appropriate department or staff
  • Collected copayments and any balances in an efficient and friendly manner
  • Sorted and delivered mail and packages

Education

Eleanor Roosevelt High School
Greenbelt, MD

High School Diploma
06.2006

Skills

  • Decision Making
  • Patient Advocacy
  • Critical Thinking
  • Resourcefulness
  • Multitasking Abilities
  • Organizational Skills
  • Eligibility Determination
  • Reception Management
  • Insurance Verification

References

Nahkia Barber - Supervising Clinical Nurse (301) 962-5800 ext 105

Arelia Eberhardt - Senior Marketing Manager for Intuit (619) 496-6855

Mary Ann Johnson - Customer Service and Union Dept Rep for Kaiser Permanente (202) 590-2148

Availability
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work from home optionHealthcare benefitsWork-life balanceFlexible work hours

Timeline

Senior Patient Service Representative

Institute For Asthma And Allergy
06.2009 - Current

Front Desk Receptionist

J. Richard Lilly & Associates
01.2006 - 01.2009

Eleanor Roosevelt High School

High School Diploma

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Heather Eberhardt