Heather Eberhardt
Trinidad,CO
Summary
Experienced in customer service and childcare, I bring a strong work ethic, attention to detail, and a passion for continuous learning. I thrive in dynamic environments and I am committed to delivering exceptional work.
Overview
11
11
years of professional experience
Work History
Server
Almack's Kitchen
04.2021 - Current
- Teamwork: Collaborate with kitchen staff, bosses, and other servers to ensure smooth service and a positive overall dining experience for all customers.
- Food and beverage service: Take food and drink orders accurately, deliver orders to customers, and ensure the customer has everything they need.
- Customer Service: Provide excellent customer service by taking orders, answering questions, and addressing customer concerns professionally.
- Menu Knowledge: I have a thorough understanding of the menu including ingredients, preparation methods, and special dietary considerations.
- Compliance: Adhere to health and safety regulations, as well as restaurant policy and procedures, to ensure a safe and efficient work environment.
- Time Management: Prioritize tasks effectively and stay organized in a fast paced environment.
Front Desk Receptionist
Holiday Inn
06.2017 - 03.2020
- Customer Service: Greeted guests, checked them in/out, and assisted with requests and concerns.
- Reservations: Managed room bookings, handled reservations, and coordinated with other departments to accommodate guest needs.
- Check-in/check-out procedures: Verified guest information, processed payments, issued room keys, and provided information about hotel services, amenities, and policies.
- Communication: Answered phone calls, responded to emails, and relayed messages between hotel guests and staff to facilitate smooth operations.
- Administrative tasks: Performed duties such as updating guest information, maintaining records, and handling cash/ credit transactions accurately.
Bartender
Bone Daddy's House Of Smoke
08.2014 - 04.2017
- Ensured timely and attentive services to meet customer needs and enhance their experience.
- Mixed and prepared a variety of drinks according to recipes and customer requests.
- Ensured the quality and consistency of beverages served.
- Adhered to legal regulations regarding alcohol service and age verification.
- Exhibited multitasking abilities, time management, and prioritization skills to handle busy periods and multiple orders efficiently.
Private Nanny
Personal Employer
02.2013 - 07.2014
- Communicated regularly with parents regarding the children's activities, routines, or concerns.
- Provided attentive and nurturing care for the children. This included feeding, bathing, taking the children to and from extracurricular activities, and supervising the children's daily activities.
- Engagement and Education: Planned and engaged the children in age-appropriate activities such as games, crafts, and educational exercises to promote their cognitive and social development.
Education
Bachelor of Arts - Elementary Education
University Of Colorado
Denver, CO05.2025
Associate of General Studies - General Studies
Trinidad State Junior College
Trinidad, CO05.2023
Skills
- Time management and organization
- Adaptability and flexibility in handling diverse tasks or situations
- Attention to detail and accuracy
- Effective communicator
- Emotional intelligence and interpersonal skills
- Problem solving and critical thinking abilities
Timeline
Server
Almack's Kitchen
04.2021 - Current
Front Desk Receptionist
Holiday Inn
06.2017 - 03.2020
Bartender
Bone Daddy's House Of Smoke
08.2014 - 04.2017
Private Nanny
Personal Employer
02.2013 - 07.2014
Bachelor of Arts - Elementary Education
University Of Colorado
Associate of General Studies - General Studies
Trinidad State Junior College
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