Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Eberly

Bastrop

Summary

Experienced with assembly line operations, machinery maintenance, and quality control procedures. Uses attention to detail and efficiency to maintain high production standards. Knowledge of safety protocols and teamwork ensures smooth and effective production processes.

Professional in production with strong record of driving efficiency and quality in manufacturing environments. Adept at working collaboratively within teams to meet and exceed production goals. Skilled in operating machinery, following safety protocols, and adapting to evolving production needs. Reliable and results-focused with commitment to continuous improvement and operational excellence.

Overview

10
10
years of professional experience

Work History

Starlink Production Associate

SpaceX
09.2024 - Current
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Collaborated with other departments to optimize production workflows.

Food Service Worker

Buc-ee's
11.2021 - 09.2024
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Cleaned and organized kitchen, dining and service areas.
  • Utilized POS system to receive and process food and beverage orders.
  • Portioned and wrapped food to place directly on plates for service to patrons.

Manager

Starbucks
05.2015 - 10.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Miller Education Center
Hillsboro

Skills

  • Efficient multitasking
  • Packaging and labeling
  • Production support
  • Computer skills
  • Quality assurance
  • Product assembly
  • Hand-eye coordination
  • Product inspection
  • Quality control
  • Machine operation
  • Materials handling
  • Workflow optimization
  • Assembly line experience
  • Equipment monitoring
  • Activity logging
  • Measurement tools
  • Heavy lifting
  • Complex Problem-solving

Timeline

Starlink Production Associate

SpaceX
09.2024 - Current

Food Service Worker

Buc-ee's
11.2021 - 09.2024

Manager

Starbucks
05.2015 - 10.2020

Miller Education Center

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Heather Eberly