Heather Eddy
Sacramento,CA
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Host
The Firehouse Restaurant
07.2022 - Current
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
Host
Saigon Alley
10.2021 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Education
Associate of Science - Accounting
Sacramento State
Sacramento, CA06.2024
Skills
- Organization and Time Management
- Guest Relations
- Guest Flow
- Phone Inquiries
- Dining Crew Workflow Optimization
- Conflict and Complaint Resolution
Timeline
Host
The Firehouse Restaurant
07.2022 - Current
Host
Saigon Alley
10.2021 - 06.2022
Associate of Science - Accounting
Sacramento State
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