Heather Edge
Fayetteville,AR
Summary
Compassionate and detail-oriented social work professional with experience in hospital and resident care settings. Skilled in psychosocial assessment, crisis intervention, and treatment planning. Known for clear documentation, strong collaboration with care teams, and support for clients navigating complex medical and social needs.
Overview
11
11
years of professional experience
Work History
Resident Social Worker
Butterfield Trail Village
Fayetteville, AR
05.2023 - Current
- Supported client caseloads by coordinating services across healthcare, housing, and community resources.
- Helped assess client needs, develop service plans, and update records in case management systems.
- Worked with interdisciplinary teams to support discharge planning and continuity of care.
- Tracked progress notes, referrals, and follow-up actions to maintain accurate client documentation.
- Communicated with clients and families to clarify options, address barriers, and reinforce care plans.
- Facilitated access to benefits, counseling, and support programs aligned with individual needs.
- Resolved service gaps by coordinating referrals, eligibility requirements, and provider communication.
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Enhanced family stability by providing counseling, crisis intervention, and ongoing support for a diverse caseload.
- Exceeded performance metrics by consistently meeting and surpassing assigned caseload requirements while maintaining high-quality care standards.
- Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.
Social Worker
Washington Regional Hospital
Fayetteville, AR
09.2018 - 05.2023
- Coordinated discharge planning with interdisciplinary teams to support safe patient transitions and continuity of care.
- Assessed psychosocial needs, barriers, and support systems to create individualized intervention plans.
- Provided counseling and crisis intervention for patients and families facing acute medical challenges.
- Connected patients with community resources, financial assistance, and long-term care services.
- Documented case notes, care plans, and referrals in compliance with clinical and regulatory standards.
- Collaborated with physicians, nurses, and case managers to resolve discharge barriers and improve patient outcomes.
- Educated families on treatment options, advance directives, and post-acute support services.
- Completed psychosocial evaluations and needs assessments.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Coordinated individualized discharge plans to manage safe transition back into the community and home environments.
- Explained medical care options to help families make informed healthcare decisions.
- Organized clinical documentation, treatment plans, and referrals.
Senior Admissions Counselor
University of Arkansas Admissions
Fayetteville, AR
09.2015 - 03.2018
- Advised prospective students and families on admissions requirements, deadlines, and enrollment steps.
- Reviewed applications for completeness, accuracy, and policy compliance.
- Managed prospect outreach through CRM systems and follow-up communication workflows.
- Coordinated campus recruitment events, information sessions, and high school visits.
- Interpreted transfer, residency, and credential records to support admission decisions.
- Trained new admissions staff on procedures, communication standards, and application processes.
- Maintained detailed knowledge of institutional policies, procedures, academic programs, and services offered to provide accurate information during counseling sessions.
- Implemented data-driven strategies to identify trends in applicant demographics, optimizing outreach efforts for maximum impact.
- Developed strong relationships with high schools, community colleges, and other educational institutions for successful recruitment efforts.
- Collaborated with marketing team to create targeted promotional materials that effectively communicated the school''s value proposition.
- Enhanced campus tour experiences by incorporating engaging multimedia presentations and highlighting unique program offerings.
- Organized and executed successful college fairs, open houses, and information sessions to attract a diverse pool of applicants.
- Participated in professional development workshops to stay informed about industry trends and best practices, ensuring continued success in the role of Senior Admissions Counselor.
- Assisted in developing annual enrollment goals based on strategic initiatives, contributing to consistent growth in student numbers year over year.
Education
Master of Social Work - Social Work
Fordham University
Bronx, NY01-2021
Bachelor of Social Work - Social Work
University of Arkansas
Fayetteville, AR05-2015
Skills
- Treatment Planning
- Treatment planning
- Patient education initiatives
- Patient counseling
- Patient support
- Patient safety
- Team coordination
- Healthcare team collaboration
- Care collaboration
- Clinical decision making
- Diagnostic skills
- Health risk assessments
- Quality improvement strategies
- Chart review
- SOAP notes expertise
- Medical record-keeping
- EMR
- Resource optimization
- Resource linkage
- Social services integration
- Compassionate care
- Bedside manner
- Research analysis
- Reaction monitoring
- Relationship building
- Patient support
- Relationship building
Timeline
Resident Social Worker
Butterfield Trail Village
05.2023 - Current
Social Worker
Washington Regional Hospital
09.2018 - 05.2023
Senior Admissions Counselor
University of Arkansas Admissions
09.2015 - 03.2018
Master of Social Work - Social Work
Fordham University
Bachelor of Social Work - Social Work
University of Arkansas
License
Arkansas Licensed Master of Social Work
8190-M