Heather Edgecomb
Martinsburg
Summary
QC lead with proven expertise in quality management and data analysis at Rockwool. Successfully led internal audits and managed nonconformities, enhancing product integrity. Skilled in problem identification, driving continuous improvement and ensuring compliance with industry standards.
Overview
15
15
years of professional experience
Work History
QC Lead/Senior Quality Specialist
Rockwool
Ranson
10.2022 - Current
- 1) Maintain and improve plant quality management system (SOPs, control plans, test instructions, line monitoring requirements) for stone wool products. 2) Ensure alignment with relevant standards and certification requirements. 3) Lead internal audits on production and QC processes; coordinate external audits (certification bodies, customers). 4) Managed nonconformities, claims, and CAPA process, ensuring thorough root cause analysis and timely resolution. 5) Analyzed quality trends (scrap reasons, deviations, claims, test results) and proposed targeted preventive actions. Assisted new product introductions, process changes, and trials with quality assurance guidance, including control plans, validation, and documentation.
- Led quality control inspections to ensure product compliance with industry standards.
- Trained team members on quality assurance procedures and safety protocols.
- Collaborated with production teams to identify and resolve quality issues promptly.
Production/Quality Tech
Knauf Insulation
Inwood
07.2019 - 10.2022
- Performed product testing at each order change and communicated the product's quality characteristics to the Line Controller.
- Perform line tests of product as predetermined intervals throughout scheduled shift.
- Communicate information gathered during the line tests with the Shift Supervisor and the appropriate Operators on the production line.
- When product quality is questioned, work with Shift Supervisor and Operator to perform necessary tests to determine if product meets quality standards and to reach a decision regarding the product.
- Conducted special lab tests to assist Production, Process Engineering, Maintenance, and other departments in gathering data for problem-solving.
- Perform special testing in conjunction with Product Development as new products are designed and tested in the plant.
- Entered data into computer programs for analysis under the guidance of the QA Manager.
- Communicate with other shifts and supervision through the use of a logbook kept in the QA Lab.
- Monitored all functions of automated and computerized equipment to ensure proper operation. of automated and computerized equipment for proper function.
- Communicate with the Maintenance Department and Shift Supervisor regarding any equipment that may need preventative maintenance or repair work performed.
- Maintained housekeeping in the Q.A. Lab and other areas, ensuring that equipment, tools, and supplies were properly stored at all times.
- Understood all safety warning signs and signals to maintain a safe work environment. warning signs and signals and takes corrective action.
Property Manager
McDonalds Storage and Carwash
Kirbyville
01.2016 - 05.2019
- Manage the day-to-day operations of the site.
- Enhanced sales objectives by engaging prospective customers in unit rentals, insurance, and retail sales of moving materials.
- Guide new customers through rental processes and agreements.
- Developed customer relationships by assessing storage needs and delivering tailored solutions.
- Handle cash and balance receipts, pursue collections, post payments and process daily bank deposits with integrity.
- Maintained facility cleanliness standards through regular cleaning of units, sweeping, mopping, and performing general maintenance tasks.
- Executed tasks with minimal supervision to ensure operational efficiency. with minimum supervision.
- Completed daily walkthroughs, including lock checks and cleaning units.
Managerial Liason
EastRidge Mental Health
Martinsburg
04.2011 - 07.2014
- Provided ongoing support and supervision to people working in community jobs.
- Helped individuals gain and maintain independence at work.
- Supported clients in time management, task execution, and skill development to enhance their workplace independence.
- Utilized assistive technology to enhance independence.
- Assisted clients to participate in community activities that meet their needs and interests.
- Assisted clients with personal hygiene, self-care, and physical development.
- Facilitated client interactions with community members to build social skills. between clients and others in the community.
- Helped clients develop and implement strategies for coping with challenging situations.
- Compiled daily reports summarizing client progress and activities to ensure effective communication of changes.
- Tracked and updated individual client data to monitor progress and tailor support to specific needs.
Education
Associate of Science - Business Administration And Management
Blue Ridge CTS
Martinsburg, WV07-2026
Skills
- Quality management
- Process validation
- Internal auditing
- Root cause analysis
- Data analysis
- Quality stakeholder engagement
- Root cause analysis
Timeline
QC Lead/Senior Quality Specialist
Rockwool
10.2022 - Current
Production/Quality Tech
Knauf Insulation
07.2019 - 10.2022
Property Manager
McDonalds Storage and Carwash
01.2016 - 05.2019
Managerial Liason
EastRidge Mental Health
04.2011 - 07.2014
Associate of Science - Business Administration And Management
Blue Ridge CTS