Heather Edgemon

• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

• Delivered emergency 24-hour on-call service for tenants on building issues.
• Kept properties in compliance with local, state, and federal regulations.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Maintained sufficient number of units market-ready for lease.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Provided excellent customer service.

Verified and binning prescriptions as they were filled by the pharmacist and in the morning from central fill.

Made sure members received the correct prescription.

I was also a front end cashier and worked at member services at the enterence/exit door.

My name at the time of employment was:

Heather Griffin

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Also worked in Member service, clothing, re-facing store and as a cashier assistant.

My name at the time of employment was:

Heather Griffin