Heather Edkins
Marysville,CA
Summary
Hardworking employee with customer service, and time management abilities. Demonstrated strong work ethic, adaptability, and multitasking capabilities while thriving in unsupervised environments. Committed to taking on new challenges and quickly mastering skills.
Overview
14
14
years of professional experience
Work History
CPA Assistant
Carr Berglund Rinnenberg
Roseville, California
09.2006 - 09.2007
- Assisted in preparation of financial statements and reports, enhancing clarity for client review.
- Assisted in the preparation of financial statements and reports.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Maintained accurate records of transactions using accounting software tools.
- Supported tax preparation by gathering and organizing necessary documentation and data for timely submissions.
- Organized client files and documentation, facilitating efficient access and reference for team members.
- Provided administrative support by scheduling meetings and managing calendars.
Veterinary Receptionist
Willow Rock Pet Hospital
Rocklin, California
09.1994 - 09.1998
- Greeted and assisted pet owners upon arrival at the veterinary clinic.
- Answered phone calls and addressed inquiries about services and procedures.
- Educated pet owners on vaccination schedules and preventive care options.
- Scheduled appointments and managed the clinic's calendar effectively.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Processed payments from clients including cash, credit cards, and checks.
- Managed client payments and handled financial transactions accurately.
- Processed patient records using electronic health management systems.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Collaborated with veterinary staff to ensure smooth daily operations.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Assisted in training new staff members on proper procedures for interacting with customers.
Dental Assistant
Dr Ditomasso and Dariotis
Sacramento, California
09.1993 - 09.1994
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentists during procedures, prioritizing patient comfort and safety.
- Prepared treatment rooms with instruments and materials, facilitating efficient dental procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments and maintained cleanliness in compliance with health standards.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Managed patient records, maintaining accuracy and confidentiality to support quality care.
Education
Some College (No Degree) -
American River College
Sacramento, CASkills
Motivated professional experienced in customer service and multitasking Delivered positive and memorable experiences through strong work ethic and adaptability Committed to mastering new skills and contributing to team success
Timeline
CPA Assistant
Carr Berglund Rinnenberg
09.2006 - 09.2007
Veterinary Receptionist
Willow Rock Pet Hospital
09.1994 - 09.1998
Dental Assistant
Dr Ditomasso and Dariotis
09.1993 - 09.1994
Some College (No Degree) -
American River College