Heather Edwards
Rocky Mount,VA
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA/Caregiver
Allegiance Health Services
Bassett, VA
09.2023 - 01.2026
- Work for my mother through her state provided insurance - VA Medicare and Medicaid as her caregiver. She does not wish to have anyone else to take care of her as she has heart failure, diabetes, COPD/Emphysema, etc. I currently get 42 hours per week with her that I can do at anytime as she lives with me and those hours ARE completely flexible. I am able to work those hours at night or during the day as my husband is at home with her and also gets paid to take care of her when I am unable to.
Sales Associate Manager /Small Business Owner
Colorstreet Nail Polish
At Home
04.2020 - 07.2023
- Led sales training for new associates, enhancing product knowledge and customer engagement strategies.
- Developed and implemented promotional campaigns to increase product visibility and drive sales growth.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Mentored team members in effective sales techniques, fostering a collaborative and high-performing environment.
- Cultivated relationships with customers, providing personalized service to enhance satisfaction and loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Transport Driver / CNA /Certified Nursing Restorative Aide
Skyline Health and Rehab Center
Floyd, VA
10.2019 - 03.2020
- Operated transport vehicles to safely transport residents to appointments and activities.
- Ensured compliance with safety regulations and protocols during daily driving operations.
- Assisted in loading and unloading mobility aids and personal belongings for residents.
- Maintained vehicle cleanliness and performed routine inspections to ensure roadworthiness.
- Collaborated with healthcare team to coordinate timely transportation for medical appointments.
- Worked alongside other CNA and Supervisory staff to provide daily ADL's to nursing home residents.
- CNRNA position entailed providing restorative "physical therapy like" care to certain patients throughout the day during the days the residents did not obtain physical therapy. This type of care would look like walking without support or with support of a gait belt, walker, or wheelchair. Coloring to help patients with rheumatoid arthritis, helping patients use a extensive device to put socks and shoes on and so forth.
Education
Certified Medical Assistant -
Virginia Western Community College
Roanoke, VA08-2026
Phlebotomy -
Virginia Western Community College
Roanoke, VA08-2026
Certified Medical Administrative Assistant -
Virginia Western Community College
Roanoke, VA04-2026
Certified Medical Assistant - Psychology/Ministry
Liberty University
Remote05-2025
Nursing
ECPI University
Roanoke, VA11-2013
General Studies/Cosmetology
Fieldale Collinsville High
Collinsville, VA06-2004
Skills
- Alzheimer's care
- Tracheostomy care
- Bathing assistance
- Vital signs monitoring
- Personal hygiene assistance
- Diabetes management
- HIPAA regulations
- Team leadership
- ICD-10 coding
- Patient scheduling
- Insurance verification
- Specimen collection
Certification
- Driver's License November 2024 to November 2027
- CNA June 2025 to June 2026
Timeline
CNA/Caregiver
Allegiance Health Services
09.2023 - 01.2026
Sales Associate Manager /Small Business Owner
Colorstreet Nail Polish
04.2020 - 07.2023
Transport Driver / CNA /Certified Nursing Restorative Aide
Skyline Health and Rehab Center
10.2019 - 03.2020
Nursing
ECPI University
General Studies/Cosmetology
Fieldale Collinsville High
Certified Medical Assistant -
Virginia Western Community College
Phlebotomy -
Virginia Western Community College
Certified Medical Administrative Assistant -
Virginia Western Community College
Certified Medical Assistant - Psychology/Ministry
Liberty University