Heather Egan
Eau Claire,WI
Summary
Correctional professional with extensive experience at Trempealeau County Jail, skilled in crisis intervention and team building. Excelled in policy development and staff training, significantly enhancing operational efficiency and safety. Demonstrates exceptional problem-solving abilities and strong communication, ensuring effective inmate management and staff collaboration.
Overview
24
24
years of professional experience
Work History
Correctional Sergeant
Trempealeau County Jail
10.2022 - 10.2024
- Field Training Program Supervisor- Oversee jail field training program including regular review, editing and updating of manual and training program as needed. Mentor and supervise Field Training Officers. Regular observation and weekly meetings with trainees to evaluate training and progress. Conduct final test to conclude field training program.
- Transition Team- Revised and developed policy and procedure for new jail facility based on Administrative Code DOC 350, physical layout and minimum staffing levels. Researched, compared and purchased furniture and equipment for new jail facility based on anticipated needs, procedures and budget.
- Collaborated with jail medical and mental health professionals along with Human Services to assess and develop housing and care plans for inmates that presented special needs or challenges.
- Created and maintained Post Orders for each of assigned jail officer positions on each shift.
- Reorganized and enhanced jail housekeeping plan for peak performance and easy tracking
- Created various PowerPoints and utilized them to assist in conducting staff trainings.
- Assisted in developing, planned and lead staff training in new jail facility.
- Oversee daily operations of jail ensuring smooth and efficient functioning by assigning responsibilities and delegating tasks.
- Motivate, support, guide and assist jail staff. Promote an inclusive workplace culture with a team-based mindset.
- Conduct staff performance reviews and make recommendations for improvement.
- Investigate staff misconduct and coach, counsel or reprimand as appropriate.
- Respond to and assist in resolving staff conflicts, concerns or complaints.
- Review and approve bookings and staff reports.
- Respond, assist and manage jail incidents using deescalation tactics, physical force and/or restraints.
- Respond and assist with medical and mental health emergencies utilizing the First Responder Philosophy, Crisis Intervention techniques and departmental policy and procedure.
- Conduct security checks, speak with inmates to establish rapport, listen to and address their concerns and questions.
- Food Service Liaison-Developed policy and procedure, guidelines and the training and orientation program for inmate kitchen workers in new jail facility. Collaborated with Food Service staff to resolve concerns and complaints related to food quality and service as they arise. Worked with Food Service and Maintenance staff to streamline and resolve meal delivery issues.
- Medical Liaison- Partnered with jail medical professionals to assess and resolve any issues or concerns related to inmate medical needs, jail medical procedures and staff medical training.
- Electronic Monitoring Officer- Determined inmate eligibility for EM program. Placed monitor on individual and set up zones, alcohol monitor and testing times. Advised inmate of costs, rules and expectations. Daily tracking of inmate activity, alcohol sensor and payments. Reported violations to Dispatch Center for officer response. Release inmate from program as appropriate.
- Collaborate with other jails, law enforcement, probation and parole and court house personnel to arrange housing and transport of inmates.
- Investigate inmate misconduct violations, conduct Disciplinary Due Process Hearings, document results, implement discipline and refer for criminal charges as appropriate.
- Record and attach relevant audio or video evidence to reports.
- Investigate and provide written responses to inmate grievances.
- Create and maintain accurate inmate records.
- Analyze, interpret and enter various court and legal paperwork.
- Create staff accounts, set up credentials and successfully operate user and administrative functions of various software programs used in jail.
Corrections Officer/Field Training Officer
Trempealeau County Jail
10.2009 - 10.2022
- Managing and supervising inmates.
- Monitoring physical and mental well being of inmates to successfully control and reduce internal incidents and disputes.
- Physically restraining and controlling inmates when necessary.
- Liaising effectively between corrections staff, law enforcement agencies, probation and parole, courthouse personnel and attorneys.
- Obtaining fingerprints and DNA, entering and storing data.
- Interpret and enter court documents.
- Mentor, train and instruct new employees in all jail operations, policy and procedure. Prepare performance evaluations and make recommendations for improvements. (Field Training Officer 2017-2022).
- Complete and review inmate classifications. Research criminal histories and past behavior, tracked violations to compile information for reclassification. Performed inmate classification interviews to further determine correct classification, mental or physical health needs and beneficial programming. (Classification Officer 2013-2022).
- Created and conducted recreational inmate programming to keep inmates occupied, assist in reducing stress and anxiety and help increase jail safety. (Programming Officer 2012-2022)
Corrections Officer
Michigan Department of Corrections
02.2001 - 07.2007
- Supervise and monitor inmate movement. Chow lines, chow hall, yard crew, inmate recreational yard time and programming in the school building.
- Maintain safety and security.
- Respond to incidents within the facility. Assist in restraining inmates and escorting to segregation.
- Conduct personal and area searches.
- Enforce prisoner discipline through written and verbal communication while implementing departmental policy and procedure.
- Conducted and supervised inmate movement and activity within the housing unit.
- Managed and supervise a segregation housing wing of 22 inmates in a housing unit of 88 inmates. (Resident Unit Officer 2003-2007)
- Completed daily charting and monthly behavioral reports along with recommendations for general population for inmates housed on my wing. (Resident Unit Officer 2003-2007)
Education
Corrections Certification -
Northern Michigan University
Marquette, MI2000
Michigan Dept. of Corrections Training Academy
Lansing, MI05.2001
Basic Jail Officer Certification
Western Technical College
Sparta, WI02-2011
Skills
- TIME System
- Taser and OC
- Principles of Subject Control
- Crisis Intervention
- CPR/AED
- Tek84 Body Scanner
- Restraint Chair and Wrap
- De-escalation Techniques
- Strong Communication and Active Listening
- Policy and Procedure Development
- Emotionally Intelligent
- Time Management
- Adaptability
- Problem-Solving
- Team building
- Decision Making
Timeline
Correctional Sergeant
Trempealeau County Jail
10.2022 - 10.2024
Corrections Officer/Field Training Officer
Trempealeau County Jail
10.2009 - 10.2022
Corrections Officer
Michigan Department of Corrections
02.2001 - 07.2007
Corrections Certification -
Northern Michigan University
Michigan Dept. of Corrections Training Academy
Basic Jail Officer Certification
Western Technical College
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