Heather Ehly

• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Program telephone lines and features for businesses. Coordinate testing and installation with onsite technicians and customers.

• Enhanced software quality by conducting thorough testing and identifying areas for improvement.
• Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
• Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
• Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.

• Maintained accurate cash balances through meticulous record-keeping and regular audits.
• Counted, verified and handled bank deposits and armored car transactions.
• Ensured secure transactions by strictly adhering to established security protocols and procedures.
• Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.

• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.