Heather Elick
Pittston,PA
Summary
Dedicated and patient oriented Pharmacist offering 19 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Staff Pharmacist
Bill's Shoprite Pharmacy
06.2023 - Current
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Troubleshot mechanical issues with pharmacy computer systems and equipment
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Correctly completed pharmacy daily and weekly reports.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Maintained state and federal records of legendary drugs and controlled substances.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Effectively resolved insurance rejections and other billing issues.
- Supervised and coached team of pharmacy technicians and trainees.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Staff Pharmacist
Cook's Pharmacy
10.2013 - 06.2023
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Correctly completed pharmacy daily and weekly reports.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Maintained state and federal records of legendary drugs and controlled substances.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Supervised and coached team of pharmacy technicians and trainees.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
Staff Pharmacist/Staff Pharmacist-in-Charge
CVS Pharmacy
08.2006 - 01.2012
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Established positive relationships with customers and other staff members.
- Participated in team-building activities to foster teamwork and collaboration.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Supervised and coached team of pharmacy technicians and trainees.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Pharm.D. - Pharmacy
Wilkes University
Wilkes-barre, PA05-2006
Skills
- Prescription drug interaction assessment
- Prescription drug labeling
- Immunization services
- Physician orders processing
- Committed to quality assurance
- Motivated self-starter
- Flexibility in scheduling
- Prescriptions management
- Detail orientation
- Drug utilization review
- Insurance billing expert
- Patient counseling
- Retail pharmacy procedures
Timeline
Staff Pharmacist
Bill's Shoprite Pharmacy
06.2023 - Current
Staff Pharmacist
Cook's Pharmacy
10.2013 - 06.2023
Staff Pharmacist/Staff Pharmacist-in-Charge
CVS Pharmacy
08.2006 - 01.2012
Pharm.D. - Pharmacy
Wilkes University
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