Heather Ellebruch
Rittman
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Medical Administrative Assistant II
Cleveland Clinic Akron General
09.2015 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Provided administrative support by handling phone inquiries and directing calls appropriately.
- Coordinated office supply inventory, ensuring necessary materials were available for daily operations.
- Supported front desk operations by greeting patients and managing check-in/check-out processes.
- Collaborated with healthcare professionals to facilitate communication and improve patient care experiences.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used EPIC & Mosaiq software to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for 4-physician Radiation Oncology Office, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Secretary
Summa Heath Barberton Hospital
09.2007 - 09.2015
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Maintained accurate medical records, ensuring compliance with privacy regulations and organizational standards.
- Communicated effectively with patients, addressing inquiries and coordinating follow-up care as needed.
- Collaborated with healthcare providers to streamline communication and enhance patient experience.
- Implemented office procedures that improved efficiency in daily operations and reduced wait times for patients.
- Utilized electronic health record systems for data entry, retrieval, and management of patient information.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Answered phone calls and messages for 2-physician Radiation Oncology Office, scheduling appointments, and handling patient inquiries.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Streamlined patient check-in process, reducing wait times and improving patient experience.
- Facilitated smooth workflow for healthcare professionals by efficiently preparing examination rooms and medical documents.
- Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
- Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
- Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Undecided
University of Akron
Akron, OHHigh School Diploma -
Barberton High School
Barberton, OH06-1989
Skills
- Commitment to patient confidentiality
- Understanding of HIPAA standards
- Management of patient demographics
- Efficient workflow organization
Timeline
Medical Administrative Assistant II
Cleveland Clinic Akron General
09.2015 - Current
Medical Secretary
Summa Heath Barberton Hospital
09.2007 - 09.2015
No Degree - Undecided
University of Akron
High School Diploma -
Barberton High School
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