Summary
Overview
Work History
Education
Skills
Languages
Strength finders
Timeline
Generic

Heather Elliott

Greenwood,NE

Summary

  • Dynamic professional with a calm demeanor and strong customer service skills, experienced at School District 145 in enhancing student performance through individualized support. Proven ability to multitask and adapt in fast-paced environments, while effectively collaborating with teams to achieve operational excellence and improve service quality.
  • Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
  • Professional manager with solid expertise in overseeing gas station operations. Skilled in inventory management, customer service, and staff supervision. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and resourceful, excelling in problem-solving and maintaining high standards.
  • Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

17
17
years of professional experience

Work History

Paraprofessional

School District 145
02.2018 - Current
  • Implemented individualized support plans for students with diverse learning needs, enhancing academic performance.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Helped teachers manage bus loading and unloading.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Took part in professional development workshops to boost skills.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.

Waitress/Bartender

Uptown Saloon
03.2014 - Current
  • Delivered exceptional customer service in high-volume environment.
  • Managed order accuracy and timely delivery for optimal guest satisfaction.
  • Trained new staff on menu knowledge and service protocols.
  • Collaborated with kitchen staff to ensure smooth operation during peak hours.
  • Resolved customer complaints promptly, ensuring positive dining experiences.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served high customer volumes during special events, nights, and weekends.

Station Manager

Fossil Fuels
11.2013 - 02.2017
  • Oversaw daily operations, ensuring compliance with safety and regulatory standards.
  • Managed inventory levels, optimizing stock replenishment processes to reduce waste.
  • Trained and mentored staff on customer service protocols and operational procedures.
  • Developed staff schedules, balancing labor needs with budgetary constraints.
  • Fostered positive relationships with customers, driving repeat business and loyalty.
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Maintained accurate financial records, enabling timely reporting and informed decision making.
  • Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
  • Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
  • Optimized employee scheduling, balancing workload while maintaining excellent service levels.
  • Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
  • Upgraded fuel pumps and technology to improve service speed and reliability, enhancing customer experience.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Enhanced store's visual appeal with regular maintenance and updates, attracting more customers.
  • Improved fuel storage safety standards, ensuring compliance with environmental regulations and reducing risk of fines.

Station Supervisor

Fossil Fuels
01.2012 - 11.2013
  • Trained and mentored new staff on operational workflows and best practices.
  • Coordinated scheduling and task assignments to optimize workflow across departments.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Supervised daily operations to ensure adherence to safety protocols and operational standards.
  • Managed inventory levels, ensuring timely restocking and minimizing shortages.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.

Cashier/Senior Customer Service Representative

Midwest Farmers Cooperative
10.2008 - 12.2011
  • Assisted customers with transactions, ensuring accurate processing of payments.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Handled cash register operations, including opening, closing, and balancing drawers.
  • Provided product information to customers, promoting sales and enhancing service quality.
  • Contributed to inventory management by tracking stock levels at the register area.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Ashland-Greenwood
Ashland, NE

Skills

  • Calm and patient demeanor
  • Computer skills
  • Data collection
  • Verbal and written communication
  • Clerical support
  • Teamwork
  • Customer service
  • Multitasking Abilities
  • Adaptability and flexibility

Languages

English

Strength finders

  • My 5 strengths

        1.Restorative

         2. Adaptability

          3.positivity 

           4.Developer

            5.Woo

Timeline

Paraprofessional

School District 145
02.2018 - Current

Waitress/Bartender

Uptown Saloon
03.2014 - Current

Station Manager

Fossil Fuels
11.2013 - 02.2017

Station Supervisor

Fossil Fuels
01.2012 - 11.2013

Cashier/Senior Customer Service Representative

Midwest Farmers Cooperative
10.2008 - 12.2011

High School Diploma -

Ashland-Greenwood

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