Heather Ells
Bedford,KY
Summary
Capable and highly motivated Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Medical Group
02.2021 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Educated patients on importance of preventive health care and insurance coverage.
- Contacted patients on annual renewal dates to offer assistance.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Filled in as Medical Assistant to provider when needed.
- Took vital signs of patients and recorded information in chart.
- Provided patient education.
- Performed nasal swabs for scheduled surgeries.
- Prepped patients for in office procedures.
- Scheduled surgeries and radiology procedures and tests.
- Handled all incoming and outgoing referrals.
Preschool Paraeducator
Trimble County Board Of Education
08.2019 - 02.2021
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Organized snack time and nap hours.
- Taught children with creative approaches, methods, and techniques.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Assessed student performance to evaluate progress and development.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
- Graded and provided feedback on assignments.
Front Office Coordinator
Baptist Health Medical Group OBGYN
01.2017 - 11.2018
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Medical Secretary
Louisville Gastroenterology Associates
01.2010 - 01.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Health Information Specialist
University Medical Associates
01.2008 - 01.2010
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Maintained relationships with medical providers, suppliers and reporters.
- Reviewed recordkeeping procedures for patients and doctors.
- Followed exact procedures for handling transfers and other releases of medical records.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Education
No Degree - Medical Records Technology
Daymar College
LouisvilleParaeducator Certification - Early Childhood Education
Trimble County Board of Education
Bedford, KY2019
High School Diploma -
Oldham County High School
Buckner, KY05.2000
Skills
- Electronic Health Records Systems
- Calculating Liabilities
- Microsoft Access
- Benefits Explanations
- Information Collection
- Patient Registration
- Explaining Instructions
- Word Processing
- Reviewing Patient Information
- Referral Coordination
- Educate Patients
- Clinical and Operational Judgement
- Vitals Collection and Documentation
- Specimen Collection
- Patient Relations
- Medical Terminology
- Assisting with Physical Exams
- Patient Assessments
Timeline
Patient Access Coordinator
Baptist Health Medical Group
02.2021 - Current
Preschool Paraeducator
Trimble County Board Of Education
08.2019 - 02.2021
Front Office Coordinator
Baptist Health Medical Group OBGYN
01.2017 - 11.2018
Medical Secretary
Louisville Gastroenterology Associates
01.2010 - 01.2012
Health Information Specialist
University Medical Associates
01.2008 - 01.2010
No Degree - Medical Records Technology
Daymar College
Paraeducator Certification - Early Childhood Education
Trimble County Board of Education
High School Diploma -
Oldham County High School
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