Heather Elmore
Modesto,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Virtual Academy Teacher and Independent Study Coor
Lighthouse Charter School
09.2022 - 06.2024
- Teaching virtual academy student using various online platforms, data entry, data tracking, one on one communication, creating contracts, creating assignments, use Google slides, Google sheets, Google docs and Google classroom
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents.
Merchandise Associate
Sutter Health Park
04.2021 - Current
- Stocking merchandise in the On Deck Shop for Sacramento RiverCats, running a cash register-both card payment and cash payment, making change as needed, doing inventory in the warehouse and general retail responsibilities.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
Office Specialist and Special Programs Coordinator
Lighthouse Charter School
09.2015 - 10.2022
- Assisting the office manager with daily task, including greeting guests, answering phones, assisting students, copying, faxing and emailing documents, corresponding with staff, families and the community (including school vendors), filing student data, maintaining confidentiality, attending staff meetings, ordering supplies, creating and combining data using excel and word etc
- Responsible for state testing for English Learners
- Running and managing the lunch program and after school program (2015-2017).
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
Champions Before and After School Care
Lighthouse Charter School
11.2018 - 08.2020
- Teacher for the afterschool program
- Together with a team, I help maintain classroom procedures and keep a checklist of incoming and outgoing students and maintain friendly relationships with the kids and families.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
SoulMedic
RemedyLIVE
03.2014 - 11.2018
- Crisis chatline
- I Chat, Listen and Love with hurting teens and young adults throughout the US
- This is an online chatroom that people can text or chat through a website
- We discuss issues such as suicide, self-harming, relationship struggles, addictions, pornography, sexuality, faith, bullying, depression, anxiety, abuse, eating disorders along with many other things
- Used a computer to type messages to correspond with clients while maintaining confidentiality and anonymity.
Education
Bachelor of Arts - Liberal Studies
William Jessup University
Rocklin05.2015
High School Diploma -
River City High School
West Sacramento, CA06.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Computer Skills
References
- Patty Reichow, Professional, Office Manager, Lighthouse Charter School, 916.470.1433
- Danielle Horneman, Professional, Former Vice Principal, Lighthouse Charter School, 530.333.7785
- Kara Schene, Professional, Principal, Lighthouse Charter School, 775.745.2008
- Amanda Zimmerman, Professional, Principal, Lighthouse Charter School Virtual Academy, 916.300.5673
- Michelle King, Personal, 916.857.4094
Timeline
Virtual Academy Teacher and Independent Study Coor
Lighthouse Charter School
09.2022 - 06.2024
Merchandise Associate
Sutter Health Park
04.2021 - Current
Champions Before and After School Care
Lighthouse Charter School
11.2018 - 08.2020
Office Specialist and Special Programs Coordinator
Lighthouse Charter School
09.2015 - 10.2022
SoulMedic
RemedyLIVE
03.2014 - 11.2018
Bachelor of Arts - Liberal Studies
William Jessup University
High School Diploma -
River City High School
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