Heather Emerick
Irwin,PA
Summary
Home health aide dedicated to enhancing client well-being through personalized support. Proficient in monitoring health, administering medications, and maintaining safety standards in various environments. Strong communication skills foster collaboration with families and healthcare professionals.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Red Lion
Ardmore, Pennsylvania
08.2024 - Current
- Administered medications according to prescribed schedules and guidelines.
- Assisted clients with daily living activities and personal hygiene needs.
- Assisted clients with bathing, dressing, and incontinence care.
- Monitored client health and reported changes to healthcare professionals.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Maintained a clean and safe environment for clients in their homes.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted in ambulation and exercise routines for clients.
- Coordinated transportation for clients to medical appointments and social activities.
- Prepared meals and snacks according to prescribed diets.
- Provided emotional support and companionship to enhance client wellbeing.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Documented client progress and care activities accurately in records.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Reported any changes in the client's physical or emotional condition to the supervisor immediately.
- Collaborated with family members to address client care needs effectively.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Helped client with medication self-administration.
- Provided care for disabled children and those with sick or disabled parents in a supportive environment.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
School Bus Driver
First Student Transportation
Plum , Pa
01.2022 - 08.2024
- Operated school buses safely and efficiently on designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students with boarding and exiting the bus in a safe manner.
- Maintained accurate records of student ridership and bus mileage to support operational efficiency.
- Communicated effectively with parents, students, and school staff daily.
- Followed all traffic laws and regulations while driving buses in various conditions.
- Managed student behavior on the bus to promote safety and a positive environment.
- Reported vehicle maintenance needs and safety issues to transportation supervisor to ensure timely resolution.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Followed schedules and routes to maintain timely arrivals and departures.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Maintained order and discipline on the bus to prevent accidents or injuries.
- Ensured safety of students by following all traffic laws and regulations.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Reported bus malfunctions or repairs needed.
Armed Security Supervisor
Am Guard Security
Pittsburgh, Pennsylvania
07.2020 - 01.2023
- Supervised a team of armed guards and ensured compliance with safety protocols.
- Supervised security personnel to ensure compliance with safety protocols.
- Monitored surveillance systems to detect and respond to suspicious activities.
- Conducted regular inspections of premises to identify potential security risks.
- Responded quickly to emergency situations such as bomb threats, robberies, fires.
- Provided detailed reports on incidents and security operations for management review.
- Prepared detailed reports summarizing all incidents that occurred during shifts under my supervision.
- Collaborated with law enforcement agencies on investigations related to criminal activity on site.
Public Safety Officer
Pittsburgh Public School District
pittsburgh , Pa
08.2018 - 06.2020
- Enforced safety protocols across school grounds to ensure student and staff security.
- Monitored campus activities to identify and address potential safety concerns.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Conducted routine inspections of facilities to maintain safety compliance standards.
- Collaborated with local law enforcement on emergency response plans and drills.
- Communicated effectively via radio transmissions with other officers while patrolling assigned area.
- Attended training sessions related to public safety issues such as first aid and CPR certification courses.
Store Manager
Things Rememebered
Washington, PA
10.2015 - 09.2016
- Opened new store location, recruiting and training staff to ensure operational readiness.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees.
- Trained all new managers on store procedures and policies.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Trained staff on customer service excellence to improve customer interactions.
- Delivered excellent customer service by greeting and assisting each customer.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Wrote order supply requests to replenish merchandise.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Worked closely with the district manager to formulate and build the store brand.
Assistant Manager
Things Remembered
West Mifflin, PA
10.2014 - 10.2015
- Assisted in managing daily store operations and ensuring smooth workflow.
- Supported manager in coordinating daily retail operations to ensure smooth store functionality.
- Trained and mentored team members on customer service best practices.
- Coordinated inventory management to maintain adequate stock levels.
Front Desk Manager
Holiday Inn
Mcknight, PA
08.2010 - 09.2014
- Issued room keys and escort instructions to bellhops.
- Maintained accurate records of room availability and guests' accounts using both manual and computerized systems.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Managed a 110-room full service boutique hotel.
- Assisted guests with any special requests during their visits.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Enhanced customer service ratings on TripAdvisor, Expedia, and other online platforms.
- Oversaw daily operations of full-service boutique hotel, prioritizing guest satisfaction and operational efficiency.
Education
Associate of Science - Criminal Justice, communications
Flordia Metropolitain Universary
01-2010
Skills
- Patient care
- Medication administration
- Vital signs monitoring
- Personal hygiene assistance
- Mobility assistance
- Safe transfer methods
- Client health assessment
- Client documentation
- Health documentation
- Client care procedures
- Dementia support
- Dietary planning
- Adaptable care
- Outstanding communication skills
- Effective communication
- Time management
- Organizational skills
- Problem solving
- Attention to detail
- Conflict resolution
- Emotional support
- Client advocacy
- Safety compliance
- Mobility activities
- Basic medical knowledge
Affiliations
- Fire Department for Multiple areas- Braddock Pa, Baltimore County and Gamber Maryland. Time was from 1996-2016
Accomplishments
- Promoted to Store Manager after 12 months in the Assistant Manager position.
- Interviewed over 100 people and successfully staffed 75-80 percent into new store locations.
Timeline
Home Health Aide
Red Lion
08.2024 - Current
School Bus Driver
First Student Transportation
01.2022 - 08.2024
Armed Security Supervisor
Am Guard Security
07.2020 - 01.2023
Public Safety Officer
Pittsburgh Public School District
08.2018 - 06.2020
Store Manager
Things Rememebered
10.2015 - 09.2016
Assistant Manager
Things Remembered
10.2014 - 10.2015
Front Desk Manager
Holiday Inn
08.2010 - 09.2014
Associate of Science - Criminal Justice, communications
Flordia Metropolitain Universary