Heather Emison
Bells,Tennessee
Overview
13
13
years of professional experience
Work History
Administrative/Human Resource
Mid-South Industrial, Inc.
2023.02 - Current
- Performs customer service functions by answering employee requests and questions
- Conducts benefits enrollment for new employees
- Submits online investigation requests and assists with new employee background checks
- Assists with processing of terminations
- Assists with preparation of performance review forms
- Process daily exceptions and weekly payroll for hourly and union employees
- Makes photocopies, faxes documents and performs other clerical functions
- Files papers and documents into appropriate employee files
- Prepares new employee files
- Maintains employee confidence and protects operations by keeping human resource information confidential
- Performs other duties as assigned by HR Manager.
- Completed human resource operational requirements by scheduling and assigning employees
Human Resource Assistant
US Farathane
2022.10 - 2023.04
- Performs customer service functions by answering employee requests and questions
- Answers telephones and directs the caller to the appropriate associate
- Transferring a caller to an associate's voice mailbox when the associate is unavailable
- Greets and directs visitors to the company
- Conducts benefits enrollment for new employees
- Submits the online investigation requests and assists with new employee background checks
- Assists with processing of terminations
- Assists with the preparation of the performance review forms
- Assists HR Department with various research projects and/or special projects
- Assists with recruitment and interview process for hourly candidates
- Schedules meetings and interviews as requested by HR Manager
- Process daily exceptions and weekly payroll for hourly employees
- Makes photocopies, faxes documents and performs other clerical functions
- Files papers and documents into appropriate employee files
- Prepares new employee files
- Maintains employee confidence and protects operations by keeping human resource information confidential
- Performs other duties as assigned.
Customer Success Representative
Hitachi Energy (Industrial Staffing)
2022.04 - 2022.10
- Proactively respond to customer queries, requests, and grievances
- Regular reporting and communication with the Internal team members
- Follow up with the customer to ensure that the cases are timely addressed and resolved
- Set up a Webex or teams meeting with customers, as necessary
- Monitoring customer's daily processes
- Analyze and replicate customer problems by testing different scenarios
- Prepare documentation according to customer needs
- Assist team in internal documentation.
Administrative Assistant
Alexander Thompson Arnold, PLLC
2020.01 - 2021.02
- Assist with preparation of tax returns (gathering appropriate documents from clients)
- Answering and routing phone calls to appropriate staff
- Responsible for invoicing and collecting payments
- Other Clerical tasks as directed by supervisor.
Accounts Receivable and Payable
Hurt Seed Company
2019.02 - 2020.01
- Maintaining QuickBooks- Invoicing, Accounts Payable/Receivable
- Responsible for ensuring customer shipments.
Administrative Assistant
Tennessee Farmers Coop
2012.02 - 2019.02
- Answering phone calls, messages, and emails
- Send/Receive Crop Samples
- Scale trucks for transport
- Filing paperwork appropriately
- Submission of employee timecards.
Education
High School Diploma -
Crockett County High School
Alamo, TN05.2005
No Degree - Business Administration And Management
Dyersburg State Community College
01.2025
Skills
- Employee Hiring
- Employee Investigations
- Talent Acquisition
- Staffing Agency Coordination
- Procedure Compliance
- Employee Relations
- Recruitment
- Pre-Employment Screening
- Benefits Administration
- Termination Documentation
- Drug Testing
- Time management abilities
- Time Management
- New Hire Orientation
- Documentation and Recordkeeping
- Time Tracking and Payroll Administration
- Problem-solving abilities
- Professional Development
- Database Maintenance
- Personnel Recruitment
- Talent management
- Adaptability
- Problem-solving aptitude
- Interpersonal Communication
- Policy Interpretation
- Policy and Procedure Writing
- Recruitment and hiring
- Professional Demeanor
- Customer Relationship Management
- Analytical and Critical Thinking
- Team building
- Affirmative Action Guidelines
- Promotion Coordination
- Self Motivation
- Active Listening
- Decision-Making
- Program Evaluation
- Analytical Skills
- Candidate Searching
- Remote Conferencing and Communication
- Wages and salary
- In-Person and Telephone Interviewing
- Training development
- Effective Communication
- Transfer Coordination
- Microsoft Office
- Policy Development
- Continuous Improvement
- Organizational Skills
- Training and mentoring
- Goal Setting
- Reliability
- Excellent Communication
- Organizational Development
- Report Preparation
- Employment Recordkeeping
Timeline
Administrative/Human Resource
Mid-South Industrial, Inc.
2023.02 - Current
Human Resource Assistant
US Farathane
2022.10 - 2023.04
Customer Success Representative
Hitachi Energy (Industrial Staffing)
2022.04 - 2022.10
Administrative Assistant
Alexander Thompson Arnold, PLLC
2020.01 - 2021.02
Accounts Receivable and Payable
Hurt Seed Company
2019.02 - 2020.01
Administrative Assistant
Tennessee Farmers Coop
2012.02 - 2019.02
High School Diploma -
Crockett County High School
No Degree - Business Administration And Management
Dyersburg State Community College