Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Profile - Career Objectives
Hobbies and Interests
Work Availability
Quote
Timeline
SalesManager
Heather Gross

Heather Gross

Saint Leonard,MD

Summary

Organized and efficient Administrator supporting 25 corporate level officials and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

20
20
years of professional experience

Work History

Entrepreneurship Specialist/ Owner

Self Employed
01.2023 - Current
  • Maintained long-term relationships key industry influences, resulting in valuable partnerships and strategic alliances.
  • Delivered engaging presentations at industry events sharing insights into entrepreneurship strategies to contribute positively within communities of entrepreneurs
  • Secured funding for business expansion through successful pitches to investors, banks, and other financial institutions
  • Assisted in inventory management by ordering supplies and maintaining accurate records of stock levels.
  • Streamlined workflow processes within salon resulting in increased productivity among team members.
  • Contributed to developmental strategies for salon marketing materials and promotional campaigns to attract new clientele.
  • Demonstrated adaptability by providing diverse services ranging from classic styles to avant-garde creations.

Lead Elementary Instructional Educator

U.S Department of Education
09.2019 - 04.2022
  • Built, maintained, and strengthened positive relationships with students, parents
  • Collaborated with 100 staff members and upper management to drive team achievements and success
  • Planned and implemented student lessons using various teaching strategies to meet 35 - 40 diverse student needs
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension, mental expansions and understanding. Collaborate alongside 50 administrators and department Lead team members to work effectively on curriculum planning and assessment methods with goal planning of student development
  • Increased literacy skills through targeted reading interventions and close monitoring of individual student progress

Administrative Assistant, Lead Business Travel Representative, Personnel Coordinator, Defense Contractor

Facchina Global Services
10.2009 - 04.2012
  • Executive experience providing support to 10 senior Executive government team associates, including Chief Financial Officer, (CFO), Chief Operating Manager (COO), & Chief Executive Officer (CEO)
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals, and resolving office issues efficiently
  • Audited internal traveler documents for compliance with travel regulations, as well as, mitigated financial discrepancies, working closely with 25 Lead financial staff members to reconcile high level expenditures
  • Reviewed and Upheld Government Security policies, Defense OCONUS/Conus authorizations, Concur Expense Reporting, and supportive documents to ensure compliance with JTR, local and Army travel policies and regulations Works Defense OCONUS Travel System (OTR) and Government Travel Charge Card (GTCC) to support Defense International Travel Administrator with coordination and implementation of (JTR) Joint Travel Regulation supporting 300 Staff program Leaders and Finance Department to ensure Staff Safety
  • Capture, track, allocate, bill, reimburse, and report on regulations from FTR and FAR, such as Per Diem, Fly America Act, and other contractual agreements.
  • Finance budgeting & Forecasting, Research Company profitability
  • Increase efficiency and reduce fraud, waste, and abuse by automating audits
  • Reduce financial occurrences of non compliant spending with tools that leverage yearly expenditures to audit all expenses for a successful financial budget
  • Oversight Travel Manager of 300 Defense Traveling Employees

Education

English/Writing

McDonough High School
07.1996

Skills

  • Business
  • Team & Headquarter Leadership
  • Administration
  • Data Entry Specialist
  • Effective Communication
  • 25 Business Administration & Receptionist Strength
  • Lesson Planning
  • Individualized Instruction
  • Professional Development
  • Curriculum Development
  • Classroom Instruction
  • Elementary Education
  • SMART Board Aptitude
  • Teamwork and Collaboration

Accomplishments

  • Defense Secret Security Clearance

Profile - Career Objectives

To Support the Upper Management Team of Experts providing Excellent Administrative Skills and Entry Level strengths. To grow in the knowledge of the vision of the Organization, excelling, propelling in Team leadership, Career advancement & Business Development.

Hobbies and Interests

  • Creating Writing
  • Journaling
  • Wedding Planning/Photography
  • Interior Design
  • Traveling
  • Instructional Teaching
  • Singing
  • Fitness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Entrepreneurship Specialist/ Owner

Self Employed
01.2023 - Current

Lead Elementary Instructional Educator

U.S Department of Education
09.2019 - 04.2022

Administrative Assistant, Lead Business Travel Representative, Personnel Coordinator, Defense Contractor

Facchina Global Services
10.2009 - 04.2012

English/Writing

McDonough High School

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Heather Gross