Heather Epperson

• Conducted weight loss and wellness consultations to assess individual client needs and preferences, and administered all injections.
• Administered medications and monitored patient responses as needed.
• Prepared examination rooms and ensured cleanliness and organization.
• Educated patients on post-treatment care, product usage, and lifestyle adjustments.
• Supported inventory management for medical supplies and equipment.
• Educated patients about medications, procedures and physician's instructions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed appointment schedules and maintained client confidentiality standards.
• Ensured compliance with all applicable laws, regulations, standards, policies, and procedures pertaining to the operation of a medical spa facility.

• Assisted dermatologists in examining patients and performing minor procedures such as skin biopsies, suture removal, and cryotherapy.
• Prepare examination rooms and equipment for patient visits
• Maintain accurate patient records and documentation.
• Administered injections of medications prescribed by the physician according to protocol.
• Ordered lab tests for patients and collected specimens for analysis when necessary.
• Performed patient intake, including taking vital signs, medical history, and insurance information.
• Processed prescription requests from physicians and pharmacies while adhering to state regulations.
• Reviewed laboratory results with physicians prior to informing the patient of findings.
• Prepared the exam room prior to patient visits by sterilizing instruments and stocking supplies.

• Conducted intake of over 50 patients daily for four medical providers in a high-volume setting.
• Performed phlebotomy, EKG, spirometry, ABI tests, injections, immunizations, suture removal, and wound care.
• Responded to patient inquiries via phone and email while ensuring prompt communication with physicians.
• Managed scheduling and specialist referrals to enhance patient experience and accessibility.
• Collaborated with team members to promote patient satisfaction and care quality.
• Provided compassionate treatment to all patients, ensuring empathy and respect in care delivery.
• Maintained more than 2,000 patient records in EHR, adhering to all HIPAA regulations.

• Executed precise billing for all procedures, ensuring accuracy in financial records.
• Scheduled diagnostic studies within clinic, optimizing workflow and resource allocation.
• Delivered physician dictation promptly through printing and distribution of copies.
• Faxed physicians' schedules to Surgical Notes, facilitating efficient transcription processes.
• Produced CDs of exams for physicians and patients, enhancing accessibility of medical information.
• Reviewed next day's schedule for discrepancies, maintaining operational accuracy.
• Performed pre-certification for all CTs, MRIs, and stress echoes efficiently.
• Confirmed patient appointments and provided follow-up communications post-exams.

• Streamlined daily operations for family medicine practice with multiple healthcare providers.

Optimized front office processes to enhance efficiency in patient check-in and check-out.

• Scheduled patient visits and follow-up appointments to improve overall workflow.
• Verified insurance coverage and processed referrals for outpatient services.
• Assisted physician with in-office procedures, ensuring all preparations were completed.
• Performed phlebotomy, administered injections, and delivered immunizations to patients.
• Coordinated OSHA compliance initiatives while conducting necessary EKGs.
• Managed bi-weekly payroll, prepared monthly financial reports, and maintained office supply inventory.

• Facilitated daily operations of physicians and nursing staff to ensure efficiency.
• Managed front office check-in and check-out processes, enhancing patient flow.
• Coordinated patient scheduling, referrals, and procedure planning for optimal service delivery.
• Executed daily bank deposits and maintained accurate financial records.
• Conducted appointment reminders and balance notifications to improve patient compliance.
• Administered overdue collections and payroll processing to ensure timely payments.
• Ordered office supplies to maintain necessary inventory levels.
• Supported back office functions as needed to enhance overall operational support.

• Managed multi-line phone system, greeting patients during check-in and check-out processes.
• Verified insurance details for all patients to reduce claim discrepancies.
• Scheduled daily and advance appointments to improve service efficiency.
• Oversaw outpatient procedures, ensuring compliance with HIPAA regulations.
• Maintained accurate logs of medical records to ensure data integrity.
• Balanced cash transactions and collected payments with precision.
• Generated daily bank deposits to facilitate accurate financial tracking.
• Updated patient records in electronic health systems consistently.

• Facilitated patient inquiries and provided essential assistance to physician during minor procedures.
• Coordinated scheduling for all new patient appointments to optimize office efficiency.
• Led a team of 20 medical assistants, organizing regular meetings to enhance teamwork.
• Managed prescription refills and precertification of diagnostic procedures, ensuring compliance.
• Conducted weekly spore testing of autoclave as OSHA coordinator to maintain safety standards.
• Organized diabetic consults and classes for patient education and support.
• Streamlined general medical assistant duties to improve workflow and patient care.
• Responded promptly to patient questions, fostering a supportive environment.

• I administered medication to over a hundred residents in an efficient and timely manner and gave compassionate care to the residents.
• Assisted patients with daily living activities and personal care needs.
• Maintained accurate medication records and documentation for compliance.
• Collaborated with healthcare team members to ensure quality care delivery.