Summary
Work History
Education
Skills
Timeline
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Heather Ergle-Bignault

Heather Ergle-Bignault

Sandy Springs,Ga

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Work History

Customer Service Representative

Chick-fil-A
Sandy Springs, GA
11.2023 - Current
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and payment issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Personal Assistant and Caregiver

H.Ergle InHome Caregiving
  • Assists clients with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
  • Allows and encourages residents to do as much of their own care as possible
  • As well as providing shopping and housekeeping.

Customer Service/Bartender

Suburban Lanes
  • Receives orders from patrons and waitstaff
  • Prepares and serves liquor, mixed drinks, wine, beer, and nonalcoholic drinks as ordered
  • Maintains the bar and keeps it clean and organized
  • As well as other customer service needs.

Receptionist

Osprey Corporation
  • Daily activities including proficiency at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment
  • I am able to learn new software quickly and have experience in MS Word and Outlook.

Front Desk/Sales

Comfort Suites
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP
  • Upsell additional facilities and services, when appropriate

Education

Certified Nursing Assistant -

Woodruff Medical Training and Testing

Skills

  • Customer service
  • Strong Problem-solving
  • Complaint resolution
  • Microsoft Office expertise
  • Credit card payment processing
  • Administrative Support

Timeline

Customer Service Representative

Chick-fil-A
11.2023 - Current

Personal Assistant and Caregiver

H.Ergle InHome Caregiving

Customer Service/Bartender

Suburban Lanes

Receptionist

Osprey Corporation

Front Desk/Sales

Comfort Suites

Certified Nursing Assistant -

Woodruff Medical Training and Testing

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Heather Ergle-Bignault