Heather Erlinda Flores
San Antonio,TX
Summary
Dedicated and organized professional with exceptional interpersonal, communication, and social skills. Strong work ethic, reliability, and willingness to learn and adapt to new responsibilities. Excels in communication and decision-making, benefiting organization and team members. Highly organized, proactive, and punctual with a collaborative approach to team dynamics. Eager to showcase commitment to hard work and ability to positively contribute to the team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Receptionist
Crossover Healthcare
San Antonio, TX
11.2023 - Current
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
- Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
- Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
- Assists with assigned projects and special provider or patient requests.
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
- Processes transactions required to begin or complete the visit.
- Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
- Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
- Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
- Performs other duties as assigned
- Assisting in Emergency Situations
- Staying up to date on Primary Care Health
- Filing Medical Records
Registered Behavior Technician
Action Behavior Centers - ABA Therapy for Autism
San Antonio, TX
06.2023 - 11.2023
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Exercised confidentiality and discretion to maintain HIPAA requirements. Assisted with building life and social skills useful for everyday activities and interactions.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Applied proven strategies to positively affect client behaviors.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Participated in continuing education and in-service training to advance skills. Identified and addressed individual problems using clinical team recommendations and solutions.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
- Attended review, progress and clinical team meetings.
- Cultivated relationships with fellow staff members to enhance team collaboration. Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Aided patients in performing activities of daily living.
- Assisted patients improve social relationships and engagement.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Developed activity plans and instructional materials to assist with treatment.
Production Team Leader
REYES AUTOMOTIVE GROUP
San Antonio, TX
05.2022 - 06.2023
- Facilitated consistent communication among production team members, including writers, actors, and directors.
- Kept project progress aligned with schedule and financial limits.
- Assessed team production processes to pinpoint improvement areas.
- Facilitated communication between the production team and departments like human resources and accounting.
- Ensuring that safety procedures are followed at all times during filming or recording sessions
- Evaluating individual performance and providing feedback to team members regarding their progress
- Reviewing scripts to determine whether they meet production standards and making recommendations for changes as needed
- Directing and coordinating the efforts of the production team to ensure that projects are completed on time and within budget
- Oversaw equipment setup, crew hiring, and travel arrangements for seamless production.
- Counting inventory every day at the beginning of the shift to ensure that certain products will be ready for shipment on pick-up days
- Doing pass-downs with all three shifts to communicate what's been happening within the production department
- Review orders for Texas, California, Mexico, etc., for specific due dates
- Training each team member on new products for specific machines
- Managing each Mold change for Low and High tonnage on Injection Molding
- Solving problems promptly
- Communicating to several departments at ALL times
Maintenance
Walmart
San Antonio, TX
06.2021 - 08.2022
- Handled and disposed of hazardous materials according to company steel standard guidelines and reported unsafe situations to management.
- Cleaned facility areas including floors, windows, restrooms, and trash receptacles following company procedures.
- Maintained safety and cleanliness for Members and Associates by performing necessary maintenance.
- Managed chemical supplies by rotating and storing them in proper containers for future use.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed preventative maintenance and inspections on production machinery.
- Facilitated smoother operations by implementing preventative maintenance schedule.
- Supervised employee performance, preventive maintenance, and safety.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
Education
Nursing in LVN -
Galen
San Antonio, TXHigh school diploma - undefined
Memorial High School
San Antonio, TX06.2019
Skills
- Patient Care Ethics
- Patient care and confidentiality
- CPR certification
- Calm under stress
- Attention to detail
- Compassionate care
- Professionalism and ethics
- Medical terminology
- Problem-solving abilities
- Multitasking
- Excellent communication
- Adaptability and flexibility
Additional Languages
Spanish - Beginner
Certification
- Heartsaver Pediatric First Aid CPR AED
- September 2023 to September 2025
- Successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association
- Heartsaver Pediatric First Aid CPR AED Program.
Timeline
Hostess/Receptionist
Crossover Healthcare
11.2023 - Current
Registered Behavior Technician
Action Behavior Centers - ABA Therapy for Autism
06.2023 - 11.2023
Production Team Leader
REYES AUTOMOTIVE GROUP
05.2022 - 06.2023
Maintenance
Walmart
06.2021 - 08.2022
High school diploma - undefined
Memorial High School
Nursing in LVN -
Galen