Heather E. Russell
Princeton
Summary
Professional with strong background in ensuring efficient and accurate operations within utility environments. Known for reliability and adaptability, consistently meeting changing needs while maintaining high standards. Adept at team collaboration, problem-solving, and delivering results through effective communication and organizational skills. Skilled in inventory management, data entry, and customer service, contributing to operational excellence and team success.
Overview
16
16
years of professional experience
Work History
Utility Clerk
Harrison County Water Association
04.2022 - Current
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
- Completed and updated residential and commercial utility records for over 6000 customers.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Answered phones, faxes and emails regarding official utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Prepared and processed service forms to start and stop utility services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
- Purchased and maintained office supplies.
Clerical
University of Kentucky
07.2009 - Current
- Interact with clientele daily which involves answering phone calls or waiting on them when they enter the office
- Prepare and distribute all correspondence for 3 agents which includes preparing monthly newsletters, letters for notice of meetings and any other correspondence needed
- Update and maintain the county website
- Collect and log in any money received for projects or rental of equipment and facilities
- Work closely with 4-H, Agriculture, Horticulture and Family & Consumer Sciences groups to help promote them in the community and prepare programs
- Responsible for purchasing all office and janitorial supplies
Education
Bachelor of Science - Business Management
Western Kentucky University
Bowling Green, KY12.2019
Associate in Arts -
Maysville Community College
Cynthiana, KY12.2016
Associate in Applied Science - Business Management
Maysville Community College
Cynthiana, KY12.2014
Skills
- Customer Service
- Time Management
- Office Etiquette
- Data Entry
- 10 Key
- Filing
- Teamwork
- Leadership
- Public Speaking
- Organizational proficiency
- Cash handling expertise
- Basic accounting
Leadership Experience
Chi Epsilon Sigma, Support Staff Fraternity, Secretary, Annalist, Vice President, President, Central Region Director for the Bluegrass Area
Timeline
Utility Clerk
Harrison County Water Association
04.2022 - Current
Clerical
University of Kentucky
07.2009 - Current
Associate in Arts -
Maysville Community College
Associate in Applied Science - Business Management
Maysville Community College
Bachelor of Science - Business Management
Western Kentucky University
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