Heather Evans
Customer Service/ Bartender
Lake Charles,LA
Summary
Proven leader with a track record of enhancing operational efficiency and employee retention at Salad Station by implementing strategic process improvements and fostering a collaborative work environment. Skilled in problem-solving and customer service, adept at multitasking and maintaining a positive attitude under pressure. Demonstrated ability to increase efficiency and resolve conflicts, ensuring high-quality standards and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Night Shift Lead
Salad Station
12.2023 - 06.2024
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
- Reduced overtime expenses through effective resource allocation and time management strategies during night shift operations.
- Provided ongoing training to night shift staff, ensuring up-to-date knowledge of company policies and procedures.
- Increased employee retention by promoting an inclusive company culture that values hard work, dedication, and teamwork.
- Improved team efficiency by implementing streamlined nightly workflows and task prioritization.
- Monitored employee performance and provided timely feedback to enhance productivity on the night shift.
- Assisted new employees in acclimating to their roles within the company quickly and efficiently via comprehensive orientation programs tailored to nighttime workers.
- Observed each team member to carry out duties and provided constructive criticism.
- Assisted customers with complaints, questions, and concerns.
- Trained staff members to perform inventory management, customer service and maintenance.
- Assigned each member of 3 person team with specific daily tasks and responsibilities.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Customer Service Representative
Virgin Mobile Usa
11.2005 - 08.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Manager/Head Bartender
544 Club
01.2004 - 08.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Opelousas Senior High School
Opelousas, LA03.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Problem Resolution
- Organization and Time Management
Timeline
Night Shift Lead
Salad Station
12.2023 - 06.2024
Customer Service Representative
Virgin Mobile Usa
11.2005 - 08.2006
Manager/Head Bartender
544 Club
01.2004 - 08.2005
GED -
Opelousas Senior High School
Quote
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balancePaid sick leave4-day work weekWork from home optionPersonal development programsStock Options / Equity / Profit SharingSimilar Profiles
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