Heather Evans
San Antonio,TX
Summary
Licensed Professional Counselor (LPC) with a strong passion to help individuals and couples overcome obstacles related to stress and anxiety, depression, trauma, divorce, grief and loss, marital discord, and parenting issues. Experience in using various therapy modalities to meet the unique needs of every client and do the life-changing work of rediscovering strengths, realigning values with behaviors, and revitalizing life in ways that propel clients forward. Experience with diverse client populations. Skilled in developing individualized and couple treatment plans and reaching designated goals. Passionate about creating an emotionally safe and supportive environment for client to explore issues and become open to growth and change. Consistent in building partnership based on respect and trust. Strong communication and organizational skills. Hard working team player seeking full-time position that offers a variety of experiences to enhance professional skills and increase the well-being of clients.
Overview
28
28
years of professional experience
Work History
Licensed Professional Counselor (LPC)
Atascosa Health Center
02.2021 - Current
- Effectively guide clients in developing skills and strategies for dealing with issues negatively impacting life.
- Manage time and caseloads 30 to 35 individual and/or couples per week.
- Conducted Intakes Interviews for assigned incoming client and couple.
- Efficiently conduct Diagnosis Assessment to identify underlying causes of individual's symptoms and provide basis for developing treatment plan to meet their needs.
- Document all patient treatment reports in Protected Health Information (PHI), psychotherapy notes and progress notes.
- Consult with other seasoned mental health professionals on complex cases.
- Work in collaboration with clients to developing timely goals and strategies for dealing with presenting problem(s).
- Implement evidence-based therapeutic interventions to promote positive behavior change.
- Help identify the underlying causes of an individual’s symptoms and provide a basis for developing a treatment plan that is tailored to their needs.
- Connected clients to community-based services when needed.
- Conducted evaluations to help patients develop measurable treatment goals.
- Displayed sensitivity to cultural needs of clients and families served.
- Engaged in case conceptualization with medical providers for treatment progression.
- Worked with various populations ranging in ages 7 and older.
In Home Licensed Professional Counselor
Crystal Counseling, PLLC
09.2019 - 01.2021
- Provided in home therapy for individual with dual diagnoses.
- Worked with clients to foster development of new and improved coping skills, problem solving, and communication skills.
- Staff Meetings: Attend monthly staff meetings.
- Provided psychological assessments, intakes and appropriate referrals.
- Worked with client in development and meeting goals directly related to client's individual treatment plans.
- Displayed sensitivity to cultural needs of clients and families served.
- Communicated closely with case management team for case conceptualization.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
- Applied array of different methodologies to assist clients with presenting issue(s).
- Observed and monitored client behavior and responses to treatment strategies.
- Maintained confidentiality of records relating to clients' treatment.
- Managed caseload of 20 to 25 clients a week.
Community Case Manager
Crystal Counseling, PLLC
01.2017 - 09.2019
- Completed 3,000 hours for licensure.
- Supervision: Individual Supervision: 1 hr per week/Group Supervision 2 hrs per week outside of work.
- Provided assistance to accessing medical, social, educational, or other appropriate support services.
- Frequent monitoring of client, assessment of services needed, and service planning coordination.
- Worked in a team setting for case conceptualization.
- Worked independently and prioritized the needs of clients with th use of professional judgement.
- Participated in on call rotations for crisis support line.
Practicum Student Counselor
Enlightened Behavioral Health Systems
01.2015 - 04.2015
- Implemented evidence-based interventions to address wide range of mental health concerns including anxiety, depression, relationship issues, and stress management.
- Provided individual therapy sessions to assistance in obtaining treatment goals.
- Co-therapist in group therapy sessions for clients with Bipolar, Major Depressive Disorder, Borderline, and Schizoaffective disorders.
- Implemented individualized treatment plans, case management, and psychosocial rehabilitation.
- Maintained caseload of 5 clients.
- Collaborated with diverse group of peers to review case presentations.
- Prepared case notes in group and individual setting to adhere to Medicaid requirements.
- Presented cases to treatment team weekly throughout semester.
Practicum Student Counselor
Cyndi Taylor Krier Juvenile Correctional Treatment
08.2014 - 12.2014
- Maintained professional boundaries while fostering trusting relationships with clients, creating safe and supportive environment for growth and change.
- Evaluated client progress regularly to ensure treatment plans remained effective and aligned with client goals, adjusting as needed for optimal outcomes.
- Worked with individuals, groups, and families to achieve reduction in symptoms and behaviors associated with Conduct Disorder, anger management, and substance abuse.
- Collaborated with Probation Officers and treatment teams for systematic approach.
- Case notes written for court documentation.
Practicum Student Counselor
Community Family Life Center
01.2014 - 05.2014
- Maintained professional boundaries while fostering trusting relationships with clients, creating safe and supportive environment for growth and change.
- Conducted intake assessments and provided therapy to individuals and couples in university counseling center setting.
- Assessed and wrote treatment plans and progress notes for each caseload.
- Maintained caseload of four clients at all times.
- Co-therapist and lead therapist for educational groups for adolescents and parents in Juvenile Justice System.
- Collaborated with diverse group of peers for case conceptualization.
Lead Technical Consultant
Sprint Communications
02.1998 - 01.2017
- Developed strong relationships with clients by providing exceptional technical support and expertise.
- Managed all aspects of inventory control, including reconciling company gains and losses.
- Supervised team of four members.
- Trained and educated team members on repair processes and procedures.
- Enhanced team collaboration with effective communication, coordination, and prioritization of tasks.
- Achieved high corporate audit standards for region.
- Participated in monthly one-on-one evaluations and growth coaching for direct team members.
Reservation Agent
La Quinta
03.1997 - 01.1998
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained awareness of types of rooms available in different resort locations.
Enlisted Soldier
United States Army
10.1996 - 02.1997
- Enlisted under MOS 96 B10 Intelligence Analyst Airborne.
- Injured in the line of duty in a training exercise; investigation completed.
- Did not want to re-enlist for recovery of injury up to a year, recycle of Basic Training, and no longer qualified for Airborne.
- Complete paperwork available upon request.
Education
Master of Science - Clinical Mental Health Counseling
The University of Texas At San Antonio
San Antonio, TX12.2015
Bachelor of Arts - Counseling Psychology
The University of Texas At San Antonio
San Antonio, TX05.2011
Associate of Arts - Psychology
San Antonio College
San Antonio, TX05.2007
High School Diploma -
William H Taft High School
San Antonio, Texas05.1991
Skills
- Licensed Professional Counselor in Texas
- Experience in conducting assessments, formulating diagnostic impressions, and planning treatment strategies to meet client's needs
- Superior Communication Skills
- Cognitive Behavioral Therapy (CBT)
- Anxiety Disorders
- PTSD
- Grief Counseling
- Couples Counseling
- Solution-focused counseling
Timeline
Licensed Professional Counselor (LPC)
Atascosa Health Center
02.2021 - Current
In Home Licensed Professional Counselor
Crystal Counseling, PLLC
09.2019 - 01.2021
Community Case Manager
Crystal Counseling, PLLC
01.2017 - 09.2019
Practicum Student Counselor
Enlightened Behavioral Health Systems
01.2015 - 04.2015
Practicum Student Counselor
Cyndi Taylor Krier Juvenile Correctional Treatment
08.2014 - 12.2014
Practicum Student Counselor
Community Family Life Center
01.2014 - 05.2014
Lead Technical Consultant
Sprint Communications
02.1998 - 01.2017
Reservation Agent
La Quinta
03.1997 - 01.1998
Enlisted Soldier
United States Army
10.1996 - 02.1997
Master of Science - Clinical Mental Health Counseling
The University of Texas At San Antonio
Bachelor of Arts - Counseling Psychology
The University of Texas At San Antonio
Associate of Arts - Psychology
San Antonio College
High School Diploma -
William H Taft High School
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