Heather Ewalt
Yoncalla,OR
Summary
Reliable and compassionate with strong ability to connect with individuals on personal level. Knowledge of basic caregiving principles and skills in household management and meal preparation. Dedicated to improving quality of life and providing exceptional support. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
23
23
years of professional experience
Work History
Homecare Provider
Department Of Human Service Aging And Disability
03.2017 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Developed individual care plans for clients based on specific needs.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
General Manager
Dennys Restaurant
06.2009 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Server
Peggys Restaurant
03.2002 - 06.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Diploma - General Studies
Oakland High Scoool
Oakland, OR05.2003
Timeline
Homecare Provider
Department Of Human Service Aging And Disability
03.2017 - Current
General Manager
Dennys Restaurant
06.2009 - 03.2020
Server
Peggys Restaurant
03.2002 - 06.2009
Diploma - General Studies
Oakland High Scoool
Similar Profiles
Liana AbajyanLiana Abajyan
Social Worker at LA County / Aging and Disability Department / APSSocial Worker at LA County / Aging and Disability Department / APS
Susan ShatneySusan Shatney
Counselor for the Deaf at Department of Aging and Disability ServicesCounselor for the Deaf at Department of Aging and Disability Services
Tiffany BurrellTiffany Burrell
Administrative Services Assistant 2 at Department of Disability and AgingAdministrative Services Assistant 2 at Department of Disability and Aging