Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Heather Fales

Champlain

Summary

Driven professional with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales, and managing inventory.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Student Personal Care Assistant

North Country Home Services Inc
Plattsburgh
08.2021 - 11.2021
  • Achieved certification as personal care professional for elderly after completing rigorous five-week program.
  • Trained to promote healthy aging and independent living through effective home care services.
  • Served as medical liaison to facilitate communication between family members and healthcare providers.

Associate

HomeGoods
Plattsburgh
09.2019 - 06.2021
  • Delivered customer service support for inquiries, complaints, and returns.
  • Executed cash register operations and processed payments accurately using point-of-sale systems.
  • Trained new associates on store operations, policies, and procedures.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Organized backroom areas to maintain cleanliness and order.
  • Restocked displays and returned merchandise to designated areas for organization.
  • Maintained sales areas through merchandising, display upkeep, and housekeeping activities.
  • Cultivated customer relationships through friendly service interactions.

Security Guard/Warehouse Worker

Tri state motors
Plattsburgh
06.2008 - 08.2020
  • Enforced safety regulations and monitored access control points to enhance facility security.
  • Conducted daily security patrols across assigned areas to identify and address potential threats.
  • Delivered professional customer service assistance to staff and visitors, ensuring a positive experience.
  • Patrolled parking lots and garages, ensuring vehicles adhered to designated parking guidelines.

Receptionist/Concierge Team Member

260 lake street
Rouses Point
05.2017 - 08.2019
  • Oversaw daily operations for 30 residents, addressing utility and housekeeping concerns.
  • Handled sensitive information with strict confidentiality and professionalism.
  • Maintained organized reception area, ensuring prompt attention for all guests.
  • Responded to inquiries via phone and email, delivering exceptional customer service.
  • Answered incoming calls, directing callers appropriately while taking necessary messages.
  • Updated daily logbook with visitor details, ensuring accurate records of premises access.
  • Assisted management with special projects, contributing to overall team objectives.
  • Supported kitchen operations as needed, maintaining dining room standards.

Assistant Front End Manager

Price Chopper
Champlain
04.2006 - 08.2016
  • Analyzed sales data to identify trends and opportunities for growth.
  • Reviewed reports from previous shifts to determine any irregularities or discrepancies.
  • Developed and implemented strategies to increase customer satisfaction ratings.
  • Ensured all employees followed safety regulations while performing their duties.
  • Assisted in the recruiting, hiring, training, and scheduling of front end staff.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Regularly evaluated performance of individual team members and provided constructive feedback.
  • Assisted customers with product selection, inquiries, and checkout processes.
  • Supervised cashiers in handling transactions accurately and efficiently.
  • Resolved customer complaints promptly and efficiently.
  • Performed basic maintenance tasks such as stocking shelves or cleaning counters.
  • Managed daily operations of the front end area including opening and closing duties.
  • Inspected checkout lanes periodically to verify accuracy of pricing information.
  • Created weekly work schedules for all front end staff members.
  • Resolved customer complaints in a professional manner.
  • Tracked employee hours to ensure accurate payroll records were maintained.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.

Education

High School Diploma -

Concord High
Concord, NH
06-1989

Skills

  • Customer service
  • Inventory management
  • Store operations oversight
  • Effective planning
  • Adaptability
  • Time management
  • Attention to detail

Affiliations

  • C0mpleted a rigorous program through North country

Certification

  • Completed a rigorous 8 week course for North County Home Car

References

References available upon request.

Timeline

Student Personal Care Assistant

North Country Home Services Inc
08.2021 - 11.2021

Associate

HomeGoods
09.2019 - 06.2021

Receptionist/Concierge Team Member

260 lake street
05.2017 - 08.2019

Security Guard/Warehouse Worker

Tri state motors
06.2008 - 08.2020

Assistant Front End Manager

Price Chopper
04.2006 - 08.2016

High School Diploma -

Concord High

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Heather Fales