Heather Fannin
Hagerhill
Summary
Dynamic Case Manager with a proven track record at Commonwealth Counseling Center, excelling in client advocacy and care coordination. Skilled in problem-solving and case documentation, I effectively developed comprehensive care plans and enhanced client outcomes through active listening and relationship building. Committed to empowering clients to achieve their goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Commonwealth Counseling Center
11.2019 - Current
- Assisted clients in navigating social services and community resources.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Conducted intake assessments to identify client needs and service requirements.
- Monitored client progress and adjusted support strategies as needed.
- Documented case notes and maintained accurate client records in database systems.
- Educated clients on available programs, rights, and responsibilities within systems.
- Participated in training sessions to enhance knowledge of best practices in case management.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Assessed community needs and identified resources for social and community service programs.
Clinic Coordinator
Mountain Comprehensive Care
08.2016 - 11.2019
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
Education
Bachelor of Arts - Human Services
Lindsey Wilson
Prestonsburg, KY05-2010
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Relationship building
- Positive attitude
- Client advocacy
- Care coordination
- Case planning
- Case needs assessment
- Patient assessment
- Individualized counseling
Certification
- Temporary Certified Alcohol and Drug Counselor
Timeline
Case Manager
Commonwealth Counseling Center
11.2019 - Current
Clinic Coordinator
Mountain Comprehensive Care
08.2016 - 11.2019
Bachelor of Arts - Human Services
Lindsey Wilson
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