Summary
Overview
Work History
Education
Skills
Military Service
References
Timeline
Generic

Heather Faris

2504 Maxwell Drive,TX

Summary

Motivated multitasking professional eager to apply time management and organizational skills in various environments. Seeking a challenging opportunity to expand skills while facilitating company growth and providing every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Director of Operations and Marketing

UA Midland Texas, LLC
Midland, TX
05.2023 - 08.2023
  • Worked with owner to develop operational and marketing goals aligned with business strategy.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep park supply well-stocked in all areas on a weekly basis.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Regional Marketing Manager

Balance Austin (Food Service Management Systems)
Austin, Texas
06.2021 - 05.2023
  • Utilized traditional and digital marketing strategies to regenerate and promote company products, available services, and field trip programs for Mr. Gatti's Pizza restaurants in Midland and Odessa, Texas, following a significant loss of in-house sales due to COVID precautionary procedures and closures.
  • Cultivated business partnerships to build lasting relationships with external community parties.
  • Marketed products and services with local and surrounding county school districts, nonprofit organizations, and businesses.
  • Planned, organized and completed a variety of seasonal and family friendly events in both locations, which consistently increased restaurant and game room sales.
  • Developed and significantly grew assigned territory within first year.
  • Delivered weekly strategy and sales updates to upper-level management.

Marketing and Business Development Manager

Nemesis Oil Field Services
Midland, TX
03.2020 - 11.2020
  • Leveraged cold calling, in-person visits, and referrals to build leads that generated and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Helped senior staff carry out daily operations, set schedules and meet customer requirements.
  • Managed paperwork and necessary information required for client shipments.
  • Established and maintained the company brand, marketing materials, and all planned advertising campaigns for online, print and other mediums.
  • Assisted in employee recruitment, interviewing, hiring and onboarding processes for all available positions.
  • Organized employee directories and updated individual contact information.
  • Created and oversaw expense, report and support documentation filing systems.

Volunteer Coordinator

Hospice of Midland
Midland, TX
12.2017 - 03.2019
  • Provided the recruitment, training, scheduling, and retention of volunteers for a nonprofit hospice organization which served 5 counties.
  • Facilitated new volunteer orientation to organization and training programs.
  • Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Coordinated ongoing volunteer publicity and awareness programs.
  • Developed and managed volunteer recognition, engagement and retention practices.
  • Managed volunteer calendars and social media outlets, keeping information and content current, accurate and engaging.
  • Participated in weekly interdisciplinary team meetings, noting patient and family's needs for volunteers.
  • Responsible for planning and execution of monthly Lunch & Learn in-services.

Director of Marketing and Community Outreach

Sea Star Base Galveston
Galveston, TX
03.2018 - 01.2019
  • Researched, coordinated, and facilitated the 2018 marketing plan for the organization, which included the first ever paid advertising plan, to include radio, print and online media outlets in the greater Galveston and Houston areas; resulting in a 675% increase in organization programs from previous years.
  • Planned, organized and facilitated 2 successful Open House events to provide greater exposure of the organization to surrounding communities with more than 200 attendees at each event.
  • Represented the organization at local, state and national level youth events and conferences providing maritime camp opportunities.
  • Assisted department heads in a variety of aspects to increase recognition of mission, vision and brand of the organization through their specific departmental roles.
  • Assisted Accounting Manager with resetting departmental accounts in QuickBooks to specific account classes to begin reporting budgets more effectively and efficiently.

Director of Volunteers

Sharing Hands A Respite Experience
Midland, TX
09.2014 - 09.2016
  • Recruitment, training, scheduling, retention of volunteers for a nonprofit which partners with families where there are children with special needs providing respite care and family centered events.
  • Reviewed all volunteer applications and performed volunteer background checks.
  • Worked with local home health organizations to provide additional support when volunteers numbers were low.
  • Delivered presentations during public meetings to inform and recruit community members.
  • Maintained volunteer database to track and report statistics and measure success.
  • Participated in fundraising activities and preparation of public relations materials.

Education

Associate of Arts - Mass Communications

North Harris Community College
Montgomery, TX

Skills

  • Process Improvements
  • Business Management
  • Performance Analysis
  • Schedule Management
  • Customer Service Management
  • Administrative Management
  • Business Sales & Marketing
  • Human Resources
  • Relationship Building
  • Project & Campaign Management

Military Service

  • United States Air Force

June 1994 to March 1998

Public Affairs Apprentice

References

References available upon request.

Timeline

Director of Operations and Marketing

UA Midland Texas, LLC
05.2023 - 08.2023

Regional Marketing Manager

Balance Austin (Food Service Management Systems)
06.2021 - 05.2023

Marketing and Business Development Manager

Nemesis Oil Field Services
03.2020 - 11.2020

Director of Marketing and Community Outreach

Sea Star Base Galveston
03.2018 - 01.2019

Volunteer Coordinator

Hospice of Midland
12.2017 - 03.2019

Director of Volunteers

Sharing Hands A Respite Experience
09.2014 - 09.2016

Associate of Arts - Mass Communications

North Harris Community College

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Heather Faris