Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Work Availability
Timeline
AccountManager
HEATHER FARRELL

HEATHER FARRELL

Wayland,NY

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time-management and problem-solving skills. Ready to help team achieve company goals.

Overview

24
24
years of professional experience
3
3
years of post-secondary education
5
5
Certifications

Work History

Private Nanny

Private
Dansville, NY
02.2021 - Current
  • Organized different types of activities to enhance physical and intellectual development.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Played games, worked on puzzles and read books to young children.
  • Taught children everyday skills and language.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Medical Secretary

Tri-County Family Medicine
Dansville, NY
02.2019 - 05.2020
  • Answering multiline phones, greeting patients, checking patients in/out of extremely busy medical office catering to over 10,000 patients.
  • Managed insurance verification and scheduling appointments.
  • Enter patient demographic information into E-Clinical Works EMR software system.
  • Communicate daily with nurses and patients providing prescription information.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Coordinated customer service, patient scheduling and billing.
  • Maintained current and accurate medical records for patients.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Implemented ECW for digitizing and organizing over 10,000 medical records.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed master calendar and scheduled appointments for 10 providers based on optimal patient loads and clinician availability.

Classroom Volunteer / Drama Club Volunteer

A. T. Allen Elementary School
Concord, NC
09.2018 - 01.2019
  • Chaperone field trips for students.
  • Prepare materials for classroom and facilitate classroom projects for 20+ students.
  • Assisted students with special projects.
  • Apply makeup for actors for Drama Club plays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Enforced rules and instructions to maintain discipline.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.

Administrative Assistant / Secretary

West Counseling
Concord, NC
02.2018 - 04.2018
  • Answered multi-line phone system managing over 50 calls per day, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Managed relational database to store information for reference, reporting and analysis
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity
  • Scheduled office meetings and client appointments for staff teams

Child Care Provider

Kids, Jean's Place
Wayland, NY
02.2016 - 06.2017
  • Created and implemented diverse educational strategies to boost development.
  • Kept notes of behavior issues, food served, diaper changes and toileting, and medications administered to children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate for 10-20 children at once.
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions for approximately 50 children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Logged information regarding naps, feedings and any medications administered.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

Library Clerk

Wayland Free Library
Wayland, NY
09.2015 - 02.2016
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Answered questions from patrons and helped to find desired materials.
  • Placed books on proper shelves when returned to circulation.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Maintained secure environment by monitoring visitors at front desk.
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Catalogued and sorted books and library materials.
  • Answered patron questions in-person or by phone regarding library services and resources for community of almost 4,000 people.

Medical Records Technician

Noyes Memorial Hospital
Dansville, NY
08.2010 - 02.2013
  • Maintained relationships with medical providers, suppliers and reporters.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Interacted and communicated easily with department personnel and public.
  • Maintained over 10,000 patient records in compliance with security regulations
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Utilized Meditech to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained accuracy, completeness and security for thousands of medical records and health information.
  • Input data into computer programs and filing systems.
  • Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
  • Compiled electronic patient records covering conditions, treatments and diagnoses.
  • Reviewed thousands of medical records for completeness and filed records in alphabetic and numeric order.
  • Supported smooth admission and discharge processes by handling associated documents.
  • Processed patient admission and discharge documentation.

Secretary/Facilities Assistant

Sigma Marketing Group
Rochester, NY
08.2006 - 07.2008
  • Booked airfare, hotel and ground transportation to coordinate office travel for over 100 employees and clients.
  • Answered multi-line phone system and enthusiastically greeted callers for over 300 employees and clients.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.
  • Maintained electronic filing systems and categorized documents.
  • Screened visitors and issued badges to maintain safety and security.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Classroom Volunteer

Wayland-Cohocton Schools
Wayland, NY
09.1994 - 06.2008
  • Provided general assistance to classrooms of over 20 students each by distributing paperwork and cleaning up play areas.
  • Prepared materials for class activities and art projects.
  • Helped students complete tasks such as specific work problems and tying shoes.
  • Oversaw special activities and monitored students during field trips.
  • Enforced rules and instructions to maintain discipline.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Demonstrated specific skills and activities for students to improve understanding. and take excess workload off teachers.
  • Demonstrated different educational, behavioral and physical skills.
  • Supported students struggling with learning and behavioral concepts.

Education

Bachelor of Science - Counseling Psychology

Southern New Hampshire University
Hooksett, NH
11.2022 - Current

Human Services- 2021- Certified Professional Coder – Apprentice Certificate of Recognition for HIPAA Essentials for Healthcare Professionals Certification of Completion Medical Terminology Course The Essentials of Managing the Front Desk -

Southern New Hampshire University
Manchester, NH
11.2022 - 08.2024

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
Clearwater, FL
08.2017 - 01.2019

Skills

Medical terminology

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Affiliations

Goal driven and customer service oriented professional with a diverse work history. Provides a clear understanding of administrative duties and workflows and the importance of team collaboration. Follows policies, procedures, and guidelines to assure consistent quality. Maintains patient privacy and confidentiality.

Certification

Certificate of Completion Medical Terminology Course

Interests

Reading

Walking/hiking

Crocheting

Cooking

Gardening

Crafts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bachelor of Science - Counseling Psychology

Southern New Hampshire University
11.2022 - Current

Human Services- 2021- Certified Professional Coder – Apprentice Certificate of Recognition for HIPAA Essentials for Healthcare Professionals Certification of Completion Medical Terminology Course The Essentials of Managing the Front Desk -

Southern New Hampshire University
11.2022 - 08.2024

Private Nanny

Private
02.2021 - Current

Medical Secretary

Tri-County Family Medicine
02.2019 - 05.2020

Certified Professional Coder - Apprentice

01-2019

Classroom Volunteer / Drama Club Volunteer

A. T. Allen Elementary School
09.2018 - 01.2019

Certificate of Recognition for HIPAA Essentials for Healthcare Professionals

08-2018

Medical Terminology Certification Completion

05-2018

Administrative Assistant / Secretary

West Counseling
02.2018 - 04.2018

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
08.2017 - 01.2019

Child Care Provider

Kids, Jean's Place
02.2016 - 06.2017

Library Clerk

Wayland Free Library
09.2015 - 02.2016

Certificate of Completion Medical Terminology Course

05-2012

Medical Records Technician

Noyes Memorial Hospital
08.2010 - 02.2013

The Essentials of Managing the Front Desk

02-2007

Secretary/Facilities Assistant

Sigma Marketing Group
08.2006 - 07.2008

Classroom Volunteer

Wayland-Cohocton Schools
09.1994 - 06.2008

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HEATHER FARRELL