Heather Farris
Homer,NY
Summary
Skilled Safety Specialist with a proven track record at McNeil & Company, adept in hazard identification and offering exceptional customer service. Leveraged Adobe Photoshop expertise and organizational skills to enhance e-learning support and risk management processes. Demonstrated ability to improve client engagement and safety protocols effectively.
Overview
15
15
years of professional experience
Work History
Safety Specialist
McNeil & Company
Cortland, NY
08.2022 - Current
- I provide technical support and customer service to our clients throughout the day, utilizing this feature.
- E-Learning Customer Support - I maintain day-to-day interactions via incoming phone calls or emails with our e-learning clients on technical support, such as trouble logging in, looking to register an account, and/or assisting with training records.
- Survey Payments: I handle the payments that come in from the survey that our safety specialists set up.
- Survey Assignments: I handle sending out new survey requests to our field reps, and once the surveys have been completed, I am in charge of reviewing and making recommendations to reduce any risks our insureds may have.
- I answer the phones for the whole company once a week, as well as daily for our department.
Administrative Assistant
McNeil & Company
Cortland, NY
12.2016 - 08.2022
- As an Administrative assistant in the Risk Management department, I handle the 176 phone line extension which is the main customer service line for the Risk Management Department
- I am most times the initial contact a customer has with our company and have excelled at providing excellent customer service
- Welcome Letters Welcome letters are a packet of risk management materials we send out to new organizations who have recently been insured with McNeil
- I manage the distribution of these welcome letters and package the safety materials to mail out to our clients
- Doing this provides our customers with an initial glance at our company's available services to them
- Scheduling & Coordinating Classes- A large responsibility I maintain is handling paperwork and scheduling in person as well as web trainings for those who are insured with us
- This includes classes such as EVOC, Sexual Harassment, TIPS, DDC and various webinars
- I manage and work directly with several instructors to provide training to our clients
- I also handle the scheduling and paperwork for our Train the Trainer program
- I set up the online registration and coordinate all the paperwork needed to run the class
- Once the class is over, I handle assigning the instructor numbers and the distribution of the materials
- Live Engage I am the lead on our Live engage function of E-learning and help anyone via chat when they have questions or concerns
- I provide technical support and customer service to our clients throughout the day utilizing this feature
- E-Learning Customer Support - I maintain day-to-day interactions via incoming phone calls or emails with our e-learning clients on technical support, such as trouble logging in, looking to register an account, and/or assisting with training records.
Teller
Key Bank
01.2010 - 01.2016
- As a full time Teller, I was in charge of managing and distributing the money as well as monitoring confidential accounts
- I worked face to face with the customers which provided me with hands on customer service skills
- During this time, I also learned to open and close accounts as a customer service representative
Education
ASSOCIATES DEGREE - Business
TOMPKINS CORTLAND COMMUNITY COLLEGE
01.2010
HIGH SCHOOL DIPLOMA -
MCGRAW HIGHSCHOOL
01.2007
Skills
- Photography
- Editing
- Adobe Lightroom
- Adobe Photoshop
- Coaching
- Organization
- Patience
- Hazard identification
Timeline
Safety Specialist
McNeil & Company
08.2022 - Current
Administrative Assistant
McNeil & Company
12.2016 - 08.2022
Teller
Key Bank
01.2010 - 01.2016
ASSOCIATES DEGREE - Business
TOMPKINS CORTLAND COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
MCGRAW HIGHSCHOOL
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