HEATHER FARROW
Saint Cloud,FL
Summary
Sr Retail Manager with 20+ years experience leading cross-functional retail teams in a multi-unit operation, focused on employee training and development; from entry level to leadership, delivering exceptional consumer experiences while identifying and strategizing market changes and trends. Grew revenue from 90 million to 155 million, increased operational efficiencies and set new standards of operation leveraged across North America retail locations
Overview
24
24
years of professional experience
Work History
Service Center and Logistics Manager
Nike Inc
09.2010 - 07.2023
- Successfully lead Orlando Service Center with continued focused on process improvement, athlete engagement and standards of operation for NA Service Centers.
- Sourced and procured new processing equipment now part of all store assortments
- Awarded Head Coach of the Year, Awarded multiple Brand Truths.
- Achieved District Facilitator and Southeast Territory Retail Facilitator, performed successfully Retail Facilitation for more than 20 new store openings for Nike Direct
- Successfully perform all aspects of Store Manager (Head Coach), store operations, human resources, talent development, and financial expectations
- Trained market leaders on presentation skills to deliver premium athlete experiences. Responsible for Orlando Market staffing program and personnel.
- Successfully grew Orlando Service Center brick and mortar footprint from 15K square feet to over 28K
- Influenced cross functional partners to adopt increased leadership head count and athlete team PT/FT ratios; identify status needs and compensation, while increasing productivity and team morale
- Performed and presented complex information, high level store visits with senior leadership, global senior leadership, outside business partners and affiliates.
North America Operations Manager
Nike Inc
11.2022 - 06.2023
- Performed multiple cross functional projects improving product category levels in stores, increasing consumer satisfaction and driving category revenue up 40%.
- Positively impacted 75 retail stores by Identifying and executing revisions of training documents and digital track app platforms, through feedback and process execution.
- Expanded Nike Move to Zero program, delivered training material to reduced friction for stores, streamlined communication and improving partnership with cross functional partners and stakeholders.
Store Manager (Head Coach) Multiple Locations
Nike Inc
11.1999 - 09.2010
- Successfully performed all aspects of Store Manager (Head Coach) role in store operations, human resources, talent development, and financial expectations. Achieved positive revenue growth in all five locations as Head Coach. Established Orlando International Factory Store location their first 30+ million-dollar year. Hired, trained and developed team members with head counts over 200 Nike strong.
Education
B.S - Business Management and Administration
University of South Florida
Tampa, FloridaSkills
- Dynamic Facilitator
- Cross Functional Influencer
- Multi-unit Leader
- Store Operations subject matter expert/Change Implementation
- Sourcing and Procurement
- Project Management
- Productivity/ process improvement
- Leadership Development and Conflict resolution
- Data Analytics, Tableau, Splunk and ALM
- Microsoft Word, Excel and Powerpoint
Timeline
North America Operations Manager
Nike Inc
11.2022 - 06.2023
Service Center and Logistics Manager
Nike Inc
09.2010 - 07.2023
Store Manager (Head Coach) Multiple Locations
Nike Inc
11.1999 - 09.2010
B.S - Business Management and Administration
University of South Florida
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