Heather Farrow
Paris
Summary
Dynamic Quality Manager with extensive experience at PJ Trailers, excelling in quality audits and corrective actions. Proven track record in developing KPIs and implementing process improvements, enhancing product quality and compliance. Adept at cross-functional collaboration and employee training, driving continuous improvement initiatives to achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Quality Manager
PJ Trailers
Sumner
05.2021 - Current
- Reviewed engineering change requests to ensure conformity with established quality standards.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Established procedures for inspection and testing of incoming raw materials, components and finished products prior to shipment.
- Developed SOPs outlining quality control policies and procedures.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Provided technical guidance on quality control activities to support efficient operations.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
- Spearheaded creation and implementation of work instructions and procedures.
Quality Lead
PJA
Sumner
05.2020 - 05.2021
- Drafted detailed reports on inspection results and presented findings to management team.
- Monitored the implementation of process changes to optimize efficiency and effectiveness.
- Reviewed documents such as SOPs, BOMs, drawings and specifications before product launch.
- Evaluated supplier performance against established criteria such as delivery times, cost savings.
- Developed and implemented corrective action plans for identified issues.
- Coordinated training sessions for staff on quality assurance processes and procedures.
- Analyzed customer feedback and complaints to identify areas of improvement in product quality.
- Ensured that all products meet industry standards, regulations, and customer requirements prior to release.
- Conducted quality control inspections and audits to ensure compliance with established standards.
- Collaborated with cross-functional teams including engineering, manufacturing, sales, marketing, regulatory affairs.
- Maintained accurate records of all quality control activities including test results, audit reports.
- Created action plans for addressing any discrepancies found during internal or external audits.
- Identified opportunities for continuous improvement initiatives within the organization's quality system.
- Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.
- Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
Quality Control Inspector
PJ Trailers
Sumner
05.2016 - 05.2020
- Provided technical support to other departments regarding quality related topics and initiatives.
- Trained new employees on proper use of test equipment and inspection techniques.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Assisted engineering department with design verification tests as needed.
- Ensured that all products met customer requirements prior to shipment.
- Tested finished goods prior to shipment according to established protocols.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Inspected and repaired products to meet project expectations.
- Notified supervisors or other relevant personnel of test or production issues.
- Checked software programs for usability, functionality, and design issues.
Manager
Cajun Moon Multimedia
Paris
03.2013 - 05.2016
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 25 employees, ensuring high productivity and excellent customer service.
- Directed recruitment, hiring, and training of new staff members.
Education
Some College (No Degree) - Psychology
Clarendon College
Clarendon, TexasSkills
- Quality audits
- Corrective actions
- Process improvement
- Quality control
- Regulatory compliance
- Cross-functional collaboration
- Data reporting
- Employee training
- Problem solving
- KPI development
- SOP development
- Documentation control
- Performance monitoring
- Continuous improvement
- Statistical analysis
Affiliations
- Gardening
- Being Outdoors
- Playing with my kids
References
References available upon request.
Timeline
Quality Manager
PJ Trailers
05.2021 - Current
Quality Lead
PJA
05.2020 - 05.2021
Quality Control Inspector
PJ Trailers
05.2016 - 05.2020
Manager
Cajun Moon Multimedia
03.2013 - 05.2016
Some College (No Degree) - Psychology
Clarendon College