Summary
Overview
Work History
Education
Skills
Timeline
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Heather Feick

Greenfield,IA

Summary

Professional Summary:

Dedicated and versatile professional with a proven track record in healthcare as a Business Office Manger, Certified Nursing Assistant (CNA) and as an Office Coordinator. Possessing strong organizational skills, attention to detail, and a commitment to exceptional customer service, I am now seeking to leverage my diverse background and leadership abilities to excel as an Office Manager. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills. Possesses extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education.

Results-oriented professional with experience as an Office Coordinator, adept at overseeing administrative tasks, managing office operations, and coordinating schedules with precision. Skilled in fostering efficient communication channels and maintaining impeccable organizational systems. Proven ability to streamline processes, optimize workflow, and enhance productivity . Ready to leverage these competencies to contribute effectively as an integral member of a dynamic team. Talented professional considered knowledgeable leader and dedicated problem solver. Brings valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Business Office Manager

Greenfield Rehabilitation And Healthcare Center
04.2022 - Current
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.
  • Updated reports, managed accounts, and generated reports for company database
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes."
  • Maximized cash flow through optimal billing and collection processes.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • payroll, employee onboarding, employee relations, PBJ reporting, Background Checks
  • Billing
  • End of Month Close
  • Resident Discharge/admissions
  • insurance Verification
  • Long Term Care Insurance Monthly Claims and Verifications
  • management of Resident trust and Petty Cash accounts
  • AR/AP

CNA

Good Samaritan Society - Fontanelle
06.2012 - 04.2022
  • Consulted with customers to understand their desires and suggest the best products to meet their needs
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Reduced patient stress levels through effective communication and active listening skills.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Documented patient information and care activities in electronic health record.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Office Coordinator

Adair County Health System
07.2016 - 12.2016
  • Implemented office procedures by setting objectives to guide a steady workflow handled a busy phone system, and served as the primary liaison between customers and staff.
  • Managed the master calendar and individual team schedules, smoothly balancing customer and workload demands
  • Supported team and customer meetings by organizing the documentation and presentation necessary for smooth conferences
  • Prepared letters, correspondences, reports, and marketing collateral
  • Developed intra-office communication processes to improve communication between units, streamlining administrative procedures, inventory control, and task delegation
  • Answered incoming calls and directed messages to the correct party
  • Greeted visitors and escorted them to their destinations
  • Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen
  • Retrieved, prepared, and scanned hard copy reports into electronic medical records
  • Filed and retrieved documents, introducing a more efficient filing system that was adopted by the company
  • Gained valuable skills by learning how to create spreadsheets and insurance billing
  • Prioritized and managed multiple tasks and competing priorities in servicing requests from managers
  • Implemented an efficient workflow process improvement that enabled more productivity without the need to hire additional staff
  • Performed all office clerical activities, including writing emails and letters, providing support to upper-level management, tracking bills and financial documents, managing schedules and travel calendars, and filing HIPPA sensitive documents
  • Managed office calendars and made other arrangements for meetings
  • Proofread documents and organized records, reports, and documents
  • Organized, ordered and restocked office supplies to keep staff efficient and productive
  • Organized the department records, including the central file system and special business documents
  • Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
  • Kept office documents well-organized and quickly retrieved files for team members
  • Updated accounting systems with new expenses and payments to keep accurate records
  • Communicated with customers and other offices on a regular basis
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel
  • Answered phones, faxes, and emails while upholding all patient confidentiality protocols and standards
  • Created professional letters, spreadsheets and emails to support day-to-day business needs

CNA

Greenfield Manor
02.2011 - 06.2012

CNA

Greenfield Manor
01.2007 - 02.2009

In Home Daycare Provider

Self Employed
02.2001 - 02.2004
  • Implemented daily routines and activities to stimulate and engage children.
  • Created and implemented activities to promote language development.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Developed individualized care plans for each child to address their unique needs and learning style.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Responded to inquiries from parents and guardians.
  • Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
  • Implemented emergency preparedness plans and conducted regular drills to familiarize children with safety procedures in case of a disaster or crisis.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Administered first aid and managed minor injuries or illnesses following established health protocols.
  • Developed strong relationships with parents through open communication channels including email updates, phone calls, newsletters, parent conferences or meetings when necessary.
  • Logged information regarding naps, feedings, and any medications administered.
  • Managed daily administrative tasks such as attendance records, incident reports, and parent communication logs.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Maintained a clean, safe, and organized space for daily activities, ensuring child safety and comfort.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

CNA

Panora Nursing And Rehab
05.1995 - 06.1999

Education

Bachelor’s Of Healthcare Administration - Health Administration

SNHU
New Hampshire

High School Diploma -

Guthrie Center High School
05.1997

Skills

  • Passionate about all work that I do and ensure clientele are satisfied
  • Quick learner
  • Take direction exceptionally well
  • Eager to try and learn new tasks and skills
  • Administrative Support
  • Interpersonal Relations
  • Data retrieval systems
  • Compliance Monitoring
  • Technical Proficiency
  • Documentation expertise
  • Financial Management
  • Clear oral/written communication
  • Bookkeeping
  • Organizational Skills
  • Shift Scheduling
  • Customer Relationship Management
  • Billing
  • Professional and Courteous
  • Good Judgment
  • Scheduling and Coordinating
  • Data Entry

Timeline

Business Office Manager

Greenfield Rehabilitation And Healthcare Center
04.2022 - Current

Office Coordinator

Adair County Health System
07.2016 - 12.2016

CNA

Good Samaritan Society - Fontanelle
06.2012 - 04.2022

CNA

Greenfield Manor
02.2011 - 06.2012

CNA

Greenfield Manor
01.2007 - 02.2009

In Home Daycare Provider

Self Employed
02.2001 - 02.2004

CNA

Panora Nursing And Rehab
05.1995 - 06.1999

Bachelor’s Of Healthcare Administration - Health Administration

SNHU

High School Diploma -

Guthrie Center High School

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Heather Feick