Heather Felis
Torrance,California
Summary
Influential Sales Office Coordinator with record of success managing administrative challenges and helping a great company succeed. Hands-on professional with capabilities in compassion, sales and time management. Recognized for dynamic work ethic and team player attitude.
Overview
19
19
years of professional experience
Work History
Sales Office Coordinator
Green Hills Memorial Park
Rancho Palos Verdes, United States
05.2017 - 06.2022
- Managed multiple projects simultaneously using organizational and analytical skills.
- Processed over one hundred and fifty orders per week for all memorial headstones and monuments. Coordinated delivery and installation with Park Operations and outside vendors.
- Coordinated up to 15 services per day with mortuaries to ensure permits matched paperwork and all details were inline to ensure smooth services.
- Handled any complaints or service issues with grace and compassion .
- Supported over 20 sales staff , with paperwork, taking calls and scheduling appointments . Resulting in millions of dollars in sales per year.
Event and Sales Coordinator
Lisa's Bon Appetit
Torrance, California
07.2008 - 05.2017
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events for events up to 200+ party size.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Generated client relations . Adding to client list and generating thousands of dollars in sales for company.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Customer Service Representative
Pacific Sales
Torrance, California
02.1997 - 02.2002
- Maintained customer satisfaction while processing orders and taking large payments.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Recommended products to customers, thoroughly explaining details.
Education
El Camino College
Torrance, CAHigh School Diploma -
Torrance High School
Torrance, CA06.1995
Skills
- Compassionate Listener
- Problem Solving
- Strong Attention to Detail
- Reliable and Punctual
- Caring and Attentive
Accomplishments
- Received the " Consider it Done " award in 2017 At Green Hills Memorial Park, for creating a new support position in the family service department. Boosting sales to record setting levels.
- Received the " Wow" award in 2018 at Green Hills Memorial Park, for continuing to go above and beyond for families and staff.
- Supervised team of twenty sales advisors who were working remotely during the covid 19 pandemic. Worked as one of five in person employees for 1.5 years.
Timeline
Sales Office Coordinator
Green Hills Memorial Park
05.2017 - 06.2022
Event and Sales Coordinator
Lisa's Bon Appetit
07.2008 - 05.2017
Customer Service Representative
Pacific Sales
02.1997 - 02.2002
El Camino College
High School Diploma -
Torrance High School
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