Heather Fenner
Dickeyville,WI
Summary
Proven track record in enhancing client satisfaction and retention through expert relationship building and quality assurance. Skilled and adept at multitasking. Demonstrates professionalism and self-motivation, ensuring high-quality client care and team collaboration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Care Manager
BHC2
01.2020 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Accomplished multiple tasks within established timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
Physical Therapist Assistant
Millennium Therapy
01.2021 - Current
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
Physical Therapist Assistant
Aegis Therapies
09.2016 - 10.2019
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
Education
Associate of Science - Physical Therapy
Southwest Wisconsin Technical College
Fennimore, WI05.2016
Skills
- Post-surgical Rehabilitation
- Geriatric Physical Therapy
- Orthopedic Rehabilitation
- Functional Mobility Training
- Client Interviews
- Client Retention
- Lead Management
- Customer Relations
- Quality Assurance
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Relationship Building
- Written and verbal communication
- Task Prioritization
- Self Motivation
- Professionalism
Certification
- Certified Lymphedema Therapist
Timeline
Physical Therapist Assistant
Millennium Therapy
01.2021 - Current
Client Care Manager
BHC2
01.2020 - Current
Physical Therapist Assistant
Aegis Therapies
09.2016 - 10.2019
Associate of Science - Physical Therapy
Southwest Wisconsin Technical College
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