Heather Ferguson
Oswego,NY
Overview
6
6
years of professional experience
Work History
Support Team
Department of Social Services
12.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Domestic Servant
My Home
11.2022 - 12.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed engaging activities to help children learn and grow.
- Maintained clean and organized living and play areas to promote child health and safety.
- Developed individualized care plans for children based on individual needs.
Assistant Manager
Dollar General
04.2022 - 11.2022
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Trained team members on appropriate application of policies and procedures
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
Online Grocery Associate
WalMart
07.2019 - 02.2022
- Selected customer online orders to promote freshness and quality
- Operated POS system and related tools to process customer purchases
- Retrieved customer orders from staging locations to verify accuracy before loading into customer vehicle
- Stored products in optimal temperature zones to preserve freshness
- Chose best merchandise while quickly fulfilling orders to satisfy valued customers.
Scheduling Coordinator
All-Metro
10.2018 - 06.2019
- Made timely changes and updated schedules via central scheduling system
- Answered various scheduling inquiries from patients or clients via telephone or email
- Updated and maintained office calendars, schedules, and agendas to keep staff on track
- Verified availability of internal and external participants for planned meetings
- Maintained customer or patient confidence and protected operations by keeping information confidential.
Education
High School Diploma -
Lyons Jr. Sr. High School
Lyons, NYSkills
- Problem-solving
- Communication
- Organization and time management
- Proficient in Microsoft Word Excel
- Proficient in Customer Service
Additional Information
Microsoft Word, PowerPoint, Excel, [other programs], Proficient, Friendly, Team player
Timeline
Support Team
Department of Social Services
12.2023 - Current
Domestic Servant
My Home
11.2022 - 12.2023
Assistant Manager
Dollar General
04.2022 - 11.2022
Online Grocery Associate
WalMart
07.2019 - 02.2022
Scheduling Coordinator
All-Metro
10.2018 - 06.2019
High School Diploma -
Lyons Jr. Sr. High School
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