Heather Ferguson
Ogdensburg,New York
Summary
Dedicated and responsive professional skilled in classroom management, behavior modification, and individualized support. Works effectively with students of varying skill levels to enhance learning and drive academic achievement. Exemplifies a growth mindset to foster a love for learning and serve as a positive role model.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Long-term Uncertified Substitute Home and Careers
Ogdensburg City School District
Ogdensburg, New York
02.2021 - Current
- Developed creative lesson plans that engaged all types of learners.
- Monitored student progress and provided feedback on assignments, tests, and projects.
- Supported individual students who needed additional assistance on assignments or concepts taught in class.
- Prepared and delivered instructional materials suited to varied learning levels.
- Managed classroom environments to ensure a safe and productive learning experience.
- Adapted teaching methods to meet diverse student learning styles.
- Integrated real-world examples to make learning relevant and engaging.
- Engaged students in discussions to promote interest and drive learning.
Election Inspector
St Lawrence County Board Of Elections
Canton, New York
06.2012 - Current
- Counted votes using electronic tabulation machines and manually where applicable.
- Resolved discrepancies between machine tallies and paper ballots.
- Communicated with local officials regarding any problems encountered during the election process.
- Ensured that only registered voters were allowed to cast their ballots.
- Collected unused ballots at the end of the day and secured them until they could be transported to a central location.
- Performed post-election duties such as reconciling provisional ballots, auditing results.
- Maintained a secure environment at the polling site by controlling access to voting areas.
- Assisted in conducting recounts upon request from candidates or political parties.
- Verified voter registration records to ensure accuracy of information.
- Answered questions from citizens concerning registration requirements, ballot issues.
- Provided support services such as setting up polling places before an election day.
Customer Service Manager
Price Chopper Golub
Canton, New York
04.2010 - 02.2021
- 2010-2012 Office Supervisor CSS -Ogdensburg, NY
- 2012-2013 Grocery Manager- Alexandria Bay, NY
- 2013-2016 Price Accuracy Coordinator Backup- Ogdensburg, NY
- 2016-2018 Customer Service Manager CSM- Canton, NY
- 2018-2019 Deli Manager- Canton, NY
- 2019-2021 Customer Service Manager CSM- Canton, NY
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided exceptional customer service to ensure customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Oversaw daily operations of the store including opening and closing procedures.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Trained new employees on proper food handling techniques and safety regulations.
- Maintained accurate records of inventory and product ordering cycles.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Resolved customer complaints in a professional manner.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Performed periodic audits of cash registers for accuracy in transactions and pricing.
Education
Bachelor of Science - Textile And Apparel
SUNY Oneonta
Oneonta, NY12-2025
Some College (No Degree) - Certification Reguirements
Russell Sage College
Troy, NYSkills
- Subject matter expertise
- Student Engagement
- Positive Reinforcement
- Instructional technology
- Behavior Modeling
- Lesson Plan Implementation
- Group and individual instruction
- Safety awareness
- IEP understanding
- Organizational abilities
- Adaptable
- Classroom Organization
- Relationship building and management
- Multi-Subject Instruction
Accomplishments
- Developed curriculum for Food Nutrition, Child Development, and Home and Careers, in which programs have not existed for approximately 10 years.
- Mentored 3 students in my first year of teaching.
- Earned title for seventh grade favorite teacher my first year.
- Member of Delta Kappa Gamma.
- Became an area coordinator for NYSAFCSE.
- TCIS certified and Youth Mental Health first aid trained.
Affiliations
- Highly experienced in food service, regulations and safety codes.
- Seamstress of 25+ years.
- Adaptable, enthusiastic, and energetic.
- Experienced in life lessons that bring a unique quality to my teaching.
- Love for learning and seeing others learn.
Certification
- Initial Teaching Certificate held in Family and Consumer Science
- Teaching Assistant Level I
References
References available upon request.
Timeline
Long-term Uncertified Substitute Home and Careers
Ogdensburg City School District
02.2021 - Current
Election Inspector
St Lawrence County Board Of Elections
06.2012 - Current
Customer Service Manager
Price Chopper Golub
04.2010 - 02.2021
Bachelor of Science - Textile And Apparel
SUNY Oneonta
Some College (No Degree) - Certification Reguirements
Russell Sage College
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