Summary
Overview
Work History
Education
Skills
Timeline
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Heather Ferrill

Customer Service
Monroe,LA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

15
15
years of professional experience

Work History

Shred Consultant

JP Morgan Chase
Monroe, LA
09.2023 - 12.2024
  • Analyzed complex information from multiple sources to identify patterns or trends.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Worked with cross-functional teams to achieve goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained updated knowledge through continuing education and advanced training.

Pharmacy Clerk

Affinity Health Group
Monroe, LA
01.2021 - 04.2023
  • Supporting Pharmacy Operations
  • Medication Packaging
  • Insurance Verification
  • Order Processing
  • Electronic Refill Request Processing
  • Customer Identification Checks
  • Retail Management
  • Collaboration and Teamwork
  • HIPAA Compliance
  • Patient Safety
  • Data Entry
  • Advising Patients
  • Problem Solving
  • Restocked shelves and prepared expired drugs for return
  • Supported pharmacist in preparing daily prescriptions
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays
  • Prepared medication labels with item name and quantity
  • Assisted customers with questions regarding side-effects for various types of medications
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff
  • Communicated with insurance companies for billing purposes
  • Handled over 1,000 customer accounts daily in pharmacy, maintaining accuracy to prevent data errors
  • Greeted customers to determine wants or needs
  • Built and maintained productive relationships with employees
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
  • Assisted pharmacist in daily operations tasks and administrative tasks
  • Responded to customer issues to provide immediate resolution and improve retention
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
  • Answered over 100 telephone calls in average and assisted customers by directing calls to appropriate personnel
  • Processed medical insurance claims to calculate copayments
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies

Pharmacy Department Manager

Walmart
Monroe, LA
11.2009 - 12.2020
  • Ordered inventory on weekly basis to meet anticipated demand and reduce backorders
  • Worked closely with store manager to maintain day-to-day operations
  • Ordered supplies needed for pharmacy and kept tabs on inventory levels
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms
  • Improved organization and supply management policies for medicines and materials
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures
  • Restocked shelves and prepared expired drugs for return
  • Answered customer questions about prescribed and OTC medications
  • Greeted customers to determine wants or needs
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information
  • Built and maintained productive relationships with employees
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store
  • Assisted pharmacist in daily operations tasks and administrative tasks
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Counted and balanced cashier drawers
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders
  • Cleaned and maintained equipment or work areas according to prescribed methods
  • Scanned items and checked pricing on cash register for accuracy
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products

Education

High School Diploma -

Neville High School
Monroe, LA
05.2005

Skills

  • Ordering and Stocking Medications
  • Resolving Customer Issues
  • Labeling Prescriptions
  • Stocking Shelves
  • Critical Thinking
  • Payment Processing
  • Pharmaceutical Supply Storage
  • Addressing Customer Inquiries
  • Decision Making
  • Detail-Oriented
  • Customer Service
  • Time Management
  • Cash Register Operations
  • Cash Handling
  • Team collaboration
  • Continuous improvement
  • Reporting writing
  • Process improvement
  • Analytical thinking
  • Integrity and honesty
  • Decision-making
  • Timeline development
  • Attention to detail
  • Time management
  • Industry knowledge
  • Problem-solving

Timeline

Shred Consultant

JP Morgan Chase
09.2023 - 12.2024

Pharmacy Clerk

Affinity Health Group
01.2021 - 04.2023

Pharmacy Department Manager

Walmart
11.2009 - 12.2020

High School Diploma -

Neville High School

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Heather FerrillCustomer Service